Smith & Nephew

Associate, Global Customer Care with Italian, International OM

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Associate with Italian will support all aspects of order entry and order management for sales and consignment orders received for a given market. The role will ensure all orders are processed accurately and on time, within agreed targets. We offer an undeniably great working environment, giving plenty of opportunities for growing within the company and of course great benefits package for our employees.

What will you be doing?

• Process incoming sales orders promptly: Get to work on all sales orders as soon as they come in. If you spot any issues that might cause problems in meeting customer demands, be sure to follow the right procedures and communicate about it.
• Help maintain order accuracy and speed: Contribute to making sure our department meets and even beats its accuracy and speed goals when handling orders.
• Support Electronic Data Interchange (EDI): Play a role in helping us manage and expand the use of EDI, making it easier for customers to place "Perfect Orders" without errors.
• Stay in touch with the Customer Service teams: Regularly communicate with our Domestic Customer Service teams and work quickly to resolve any problems that pop up.
• Achieve company performance targets: Make sure to meet our Key Performance Indicator (KPI) goals for things like order accuracy, EDI management, order delivery times, invoice accuracy, and handling customer complaints.

What will you need to be successful?

• Education: Master’s or bachelor’s degree will be an asset
• Experience: 0-3 years of experience on a similar position. Good knowledge of MS office and strong communication skills.
• Nice to have: SAP or EDI experience.
• Fluency in English and Italian (written and spoken).
• Attention to detail, ability to work under pressure with excellent organizational and problem solving skills.

At Smith+Nephew we offer

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

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