Community Support Services Supervisor/Team Leader

Burrell Behavioral Health

Education
Benefits

Job Description:

  • Hold regularly scheduled individual supervisions and administrative team meetings.
  • Provide clinical oversight and guidance for client treatment on an as needed basis, to include appropriate addendums to annual treatment plans.
  • Assist team members in identification of case management needs.
  • Review all critical intervention plans and become involved in direct crisis intervention during regular business hours and as needed on a call down basis after hours or on weekends.
  • Assist team members in the effective management of their time and schedule.
  • Be readily available to serve as back up to team members when they are unavailable (due to being with other clients, sickness, vacation, etc.) or in need of additional expertise.
  • Complete all documentation of services in a timely manner as outlines by the P&Ps.
  • Accompany team members to visit client homes on at least a monthly basis to assure team member safety and quality performance.
  • Regularly review and monitor written documentation, to assure compliance with documentation requirements, particularly for new team members who are within their probationary period.
  • Provide coaching and opportunity for growth of team members through positive praise, corrective/constructive feedback and employee discipline when appropriate.
  • Complete intakes and annual assessments, including documenting diagnoses, psychosocial histories, key clinical findings, recommendations and other aspects requiring the services of a QMHP.
  • Participate in the development of the master, annual and 90-day reviews of treatment plans, utilizing a client-centered and strengths-based approach.
  • Facilitate and participate in clinical staffing of clients who may require a higher level of care or more extensive consultation for treatment.
  • Report all critical incidents and staff responses to the supervising Assistant Director and/or Director and Risk Management Department.
  • Facilitate the hiring and training of new staff as needed.
  • Evaluate each team member according to the performance evaluation guidelines.
  • Review all travel vouchers and certify mileage claimed is reasonable and for medically necessary activities and audit EHR to verify service provision.
  • Provide regular, structured supervision to a team of clinical providers, including individual and group supervision, and ensure that all supervisees receive appropriate support and guidance to excel in their roles.
  • Collaborate with supervisees to establish clear expectations and goals, monitor progress, and provide feedback and coaching to enhance their skills and performance.
  • Performs other duties as assigned by supervisor or as deemed necessary by the department.

Knowledge, Skills, and Abilities:

  • Must be able to establish effective relationships and demonstrate exceptional customer services skills via telephone, email and in-person interactions.
  • Must be able to follow direction and accept supervision.
  • Must have excellent knowledge of community resources and the ability to engage community partners effectively in the treatment of youth.
  • Must have a willingness to lead by example and to reflect on and further develop leadership qualities.
  • Proficiency in Microsoft Office applications.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organizational and time management abilities.

Experience and Education Qualifications:

  • Master’s degree in Psychology, Sociology, Social Work or related field – Preferred OR a Bachelor’s degree in Psychology, Social Work or other related human service specialized field of study WITH an additional 3 years of experience providing community support services specific to the identified population.

Supervisory Requirements:

  • Supervision of a team of 7-9 CSS staff members.

Employment Requirements:

  • Burrell Behavioral Health requires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver’s license, insurance coverage, and meet the auto liability carrier’s driver’s criteria.
  • Must have access to a personal vehicle for occasional transport of clients. 

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

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Confirmed 20 hours ago. Posted 30+ days ago.

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