Job Description Summary

As a Business Operations Specialist, you will manage various stages of our installed base lifecycle from addition to end of life. You will do this by entering customer quotations/warranties/contracts in the Service ERP, ensuring timely and accurate billing of customers for contract and non-contract services and managing various communications with customers. You will also assist in stabilization of a newly deployed CRM, Service Max, working on data clean up and Channel Partner migration through collaboration with multiple stakeholders.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential responsibilities:

• Perform customer contract management in the Service ERP (contract addition, modification & deletion)
• Bill customers for contract and non-contract services, prepare invoice packages and resolve any disputes raised by customers relating to invoices issued.
• Ensure data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams.
• Play an active role in transition of distributors to the Channel Partner Service Max platform, working on data preparation, clean-up activities and migration through collaboration with multiple stakeholders.
• Support Finance team during month, quarter and year-end financial closing. 
• Ensure prompt customer support for all contract and non-contract related questions.
• Drive various projects and process improvement initiatives.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Follow Quality Assurance processes including proper archiving of contract and non-contract documentation (proposals, signed contracts, service reports, invoices)
• Follow the GEHC Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issue.
• Ensure compliance to quality and regulatory requirements.

Requirements /Qualifications:

• Bachelor’s degree in business or related field of study
• Minimum 3 years’ experience
• Strong verbal and written communication skills in English and Turkish
• Proficiency in MS Office
• Ability to prioritize and meet deadlines
• Excellent analytical skills with great attention to detail
• Ability to communicate effectively with internal and external teams/ customers at all levels
• Ability to focus on process improvements to eliminate non-value-added activities

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

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Additional Information

Relocation Assistance Provided: No