Sea Island

Basic Job Function:

Assist the Head Golf Professional in the management of golf operations, including the Pro Shop, golf cart rentals, driving range, and assist the golf staff in providing members and guests of the golf area with an incomparable golf experience while abiding by all company and departmental policies and procedures. Work involves independent decisions requiring technical knowledge, sound judgment and familiarity with the golf industry standards.

Minimum Requirements:

• Minimum of three (3) years working in golf industry/private golf club experience preferred
• Basic knowledge of: daily golf course operations, USGA rules, handicap, course rating system, mechanics and techniques of golf swing, and general game of golf
• Class A PGA Membership
• Must have passed the player ability test for the PGA program and advanced skill in playing golf
• Excellent communication skills, both written and verbal
• College degree preferred
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Supervise assistant and apprentice golf professionals
• Assist in receiving and inventorying of new merchandise
• Assist in displaying golf shop merchandise
• Monitor overall inventory levels of merchandise, restock when needed
• Assist with physical inventories
• Ensure all merchandise is correctly tagged and priced
• Assist in selling merchandise and customer service
• Assist with services such as club fitting, repair, re-gripping as well as the special order for merchandise
• Assist in operation of point of sale system to record sales, guest fees, and caddie fees
• Record and bill orders accurately into the register system using guest/member card
• Assist in recording of daily sales and rounds played into excel documents
• Learn the names and personally recognize our regular Guests and Members
• Answer any questions guests may have about Sea Island or the area to the best of one's ability
• Answer incoming telephone calls
• Assist scheduling tee times and answers questions regarding the use of golf facilities
• Take reservations for golf cottage and relay information to Head Professional and Special Projects Manager
• Assist Head Professional with guest accommodations
• Assist Head Professional in supervision of Outside Service Staff while emphasizing the importance of member and guest service
• Assist Outside Operations Manager with golf cart operation including; ensuring all carts are cleaned, stocked, and charged daily
• Monitor overall cart maintenance including tire pressure and battery’s water level on a weekly basis
• Assist in the training of all Cart Attendant employees
• Assist Outside Operations Manager when needed with entire operation of practice range (setting up pyramids and stands in the morning, removing stands and pyramids, in the evenings, ensuring pyramids are full throughout the day, and picking the range in the evening)
• Monitor practice range equipment (practice balls, bag stands, range picker, shag bags, and ball washer) to ensure they are properly taken care of
• Provide quality individual and group instruction to membership
• Work through Sea Island Golf Club Teaching Program
• Observe Sea Island Instructional staff as scheduled
• Ensure Caddie Master is aware of Caddie needs at least 24 hours in advance
• Communicate needs and provide feedback to Caddie Master
• Assist Head Professional and Caddie Master with monitoring of Caddie’s performances
• Assist Head Professional with all tournament operation needs
• Communicate with Outside Service Manager to inform outside staff of tournament needs for practice range, golf carts, food and beverage needs, communication with security gate, and bag drop staff
• Assist Outside Service staff when needed
• Assist in supervising the Course Maintenance Personnel in charge of Daily Course Set-up routine
• Assist Head Professional with golf course set up
• Play with members and guests while improving your own game
• Assist with teaching golf lessons or clinics while improving your skills to teach
• Communicate food and beverage needs with Executive Chef for lunch at 10th tee
• Maintain timeline for successful completion of Golf Professional Training Program
• Fulfill PGA Member Service Requirement (MSR) to maintain a class “A” standing
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, hold, bend, push, pull, and walk for prolonged periods
• Hearing and vision ability (close vision, distance vision, and the ability to adjust focus)
• Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Must have the ability to teach and assist with golf lessons or clinics
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy