Informa Markets

Company Description

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
• Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
• Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
• Support Sales team training in new Salesforce.com features
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
• Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
• Where relevant manage integration of International Joint Venture reports
• Support Sales team with proactive insight and trend analysis
• Campaign Management
• Support to Sales Leadership and CRM team to set up, assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
• Testing & Improving Salesforce.com Development
• Act as liaison between Sales team and CRM team to gather regular system feedback
• Help identify priorities for development and gather requirements
• Perform User Acceptance Testing

Qualifications

• University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
• Minimum 3 years of sales support experience across international regions and cultures
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Experience of data analysis and manipulation
• Ability to proactively handle and respond to customer objections
• Interpersonal skills, confident personality, high level of enthusiasm