Join our vibrant team as a Customer Service Associate in Chennai, where we value dedication and a passion for customer service. This is the perfect opportunity if you are fluent in English, Hindi, and any regional languages like Tamil, Telugu, Malayalam, or Kannada. We welcome experienced candidates and freshers eager to contribute to an exceptional customer service experience.
Job Description:
As a Customer Service Associate, you will:
- Manage inbound inquiries from customers, providing them with timely and accurate assistance.
- Offer support on product details, order updates, and resolutions for any issues encountered.
- Uphold a high standard of professionalism and empathy during all interactions.
- Utilize predefined scripts and procedures to maintain service quality and consistency.
- Accurately document all customer communications in the system.
- Work collaboratively with colleagues and other departments to address and resolve customer concerns effectively.
- Strictly adhere to all company guidelines and protocols.
Job Requirements:
- A minimum educational requirement is a high school diploma or equivalent.
- Proficiency in English and Hindi and fluency in Tamil, Telugu, Kannada, or Malayalam are significant advantages.
- Exceptional verbal and written communication skills.
- Proficient typing abilities, emphasizing both speed and accuracy.
- Prior experience in a customer service setting is preferred, though not mandatory.
- Freshers with a strong interest in customer service are also encouraged to apply.
- Capable of thriving in a dynamic, fast-paced work environment and managing multiple tasks effectively.
Why Join Fusion CX in Chennai:
Becoming a part of Fusion CX means joining a team committed to excellence in customer service. Your skills and dedication will directly impact our customers’ satisfaction and contribute to our ongoing success. We offer:
- A supportive and dynamic work environment that fosters professional growth and development.
- The opportunity to work with a diverse customer base and enhance your communication and problem-solving skills.
- A platform to build a rewarding career in customer service, with the chance to advance based on performance and commitment.
If you’re ready to start a fulfilling career and make a positive difference in customers’ lives, Fusion CX in Chennai awaits you. Please apply now to join our team and start your journey towards a successful career in customer service.
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