Become a change maker and create a real impact! We are inviting dynamic and compassionate individuals with a passion for healthcare to join our team at Fusion CX as Customer Service Associate for a leading player in the healthcare industry. If you possess a clinical, biology, or medical science background and love helping people, join our team in Chennai. This role involves acting as a healthcare coach, offering guidance, counseling, and support to patients. We are offering an opportunity to learn and grow with a global CX service provider and experienced professionals in the customer service industry. Multiple positions are open – apply now!
Job Description:
As a Customer Service Representative in the healthcare sector, you will:
- Provide psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
- Engage in post-discharge communication to assess health status and provide necessary counseling.
- Monitor patients to evaluate their progress during the treatment and maintain accurate records.
- Engage with patients to identify medical needs and channel them to hospitals or healthcare
- providers.
- Address patient queries, offering solutions and information based on predefined FAQs.
- Counsel patients scheduled for surgeries on health outcomes.
- Collect health records data from consenting patients.
- Register new patients in the system upon contact.
- Receive regular feedback from managers and undergo ongoing program-related and on-the-job training
- sessions.
- Maintain accurate patient data management, ensuring confidentiality and compliance with healthcare
- standards.
Job Requirements:
- Educational Background: A bachelor’s degree in a clinical or medical field, such as B. Pharma or D Pharma biology or a related field, is essential. Candidates with backgrounds as Paramedics, Clinical Psychologists, physiotherapists, dietitians, nutritionists, or related fields will be preferred.
- Skills: Exceptional communication skills in English, Hindi, and Marathi.
- Experience: At least 1 year of relevant experience in healthcare or customer
- service. However, freshers can also apply.
Desired skills
- Clear and articulate communication skills, ensuring patients understand without ambiguity.
- Good active listening abilities to comprehend patient needs effectively.
- Demonstrated passion for patient care, making it a top priority.
- Natural conversationalist with broad knowledge to engage patients on diverse topics.
- Familiarity with medical conditions and terminologies for effective communication
- Proficiency in handling patient complaints, grievances, and conflicts with hospital services or
- treatment.
- Accurate data entry, transcription, and storage, both electronically and in written form.
- A pleasant demeanor and positive attitude, fostering a comfortable environment for patients.
- Emphasis on collaboration, functioning as a team player to bridge gaps across departments.
Why Join Fusion CX in Chennai:
Fusion CX leads the way in healthcare experience innovation, providing a platform to transform patients’ lives. Choosing to be part of our team involves:
- Integration into a company that champions empathy, patient care, and professional development.
- Access to avenues for pioneering and enriching patient experiences in the healthcare landscape.
- A nurturing work environment that fosters ongoing learning and progress.
- The chance to collaborate with a dedicated team of professionals committed to enhancing healthcare delivery and patient satisfaction.
At Fusion CX in Chennai, your contributions directly impact the well-being of patients and the success of healthcare providers. If you possess a profound passion for healthcare and customer service, we invite you to apply and join our quest to redefine patient experiences.
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