Fusion BPO

Become a change maker and create a real impact! We are inviting dynamic and compassionate individuals with a passion for healthcare to join our team at Fusion CX as Customer Service Associate for a leading player in the healthcare industry. If you possess a clinical, biology, or medical science background and love helping people, join our team in Chennai. This role involves acting as a healthcare coach, offering guidance, counseling, and support to patients. We are offering an opportunity to learn and grow with a global CX service provider and experienced professionals in the customer service industry. Multiple positions are open – apply now!

Job Description:

As a Customer Service Representative in the healthcare sector, you will:

• Provide psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
• Engage in post-discharge communication to assess health status and provide necessary counseling.
• Monitor patients to evaluate their progress during the treatment and maintain accurate records.
• Engage with patients to identify medical needs and channel them to hospitals or healthcare
• providers.
• Address patient queries, offering solutions and information based on predefined FAQs.
• Counsel patients scheduled for surgeries on health outcomes.
• Collect health records data from consenting patients.
• Register new patients in the system upon contact.
• Receive regular feedback from managers and undergo ongoing program-related and on-the-job training
• sessions.
• Maintain accurate patient data management, ensuring confidentiality and compliance with healthcare
• standards.

Job Requirements:

• Educational Background: A bachelor’s degree in a clinical or medical field, such as B. Pharma or D Pharma biology or a related field, is essential. Candidates with backgrounds as Paramedics, Clinical Psychologists, physiotherapists, dietitians, nutritionists, or related fields will be preferred.
• Skills: Exceptional communication skills in English, Hindi, and Marathi.
• Experience: At least 1 year of relevant experience in healthcare or customer
• service. However, freshers can also apply.

Desired skills

• Clear and articulate communication skills, ensuring patients understand without ambiguity.
• Good active listening abilities to comprehend patient needs effectively.
• Demonstrated passion for patient care, making it a top priority.
• Natural conversationalist with broad knowledge to engage patients on diverse topics.
• Familiarity with medical conditions and terminologies for effective communication
• Proficiency in handling patient complaints, grievances, and conflicts with hospital services or
• treatment.
• Accurate data entry, transcription, and storage, both electronically and in written form.
• A pleasant demeanor and positive attitude, fostering a comfortable environment for patients.
• Emphasis on collaboration, functioning as a team player to bridge gaps across departments.

Why Join Fusion CX in Chennai:

Fusion CX leads the way in healthcare experience innovation, providing a platform to transform patients’ lives. Choosing to be part of our team involves:

• Integration into a company that champions empathy, patient care, and professional development.
• Access to avenues for pioneering and enriching patient experiences in the healthcare landscape.
• A nurturing work environment that fosters ongoing learning and progress.
• The chance to collaborate with a dedicated team of professionals committed to enhancing healthcare delivery and patient satisfaction.

At Fusion CX in Chennai, your contributions directly impact the well-being of patients and the success of healthcare providers. If you possess a profound passion for healthcare and customer service, we invite you to apply and join our quest to redefine patient experiences.