Who this role might suit:

Are you an experienced Claims Manager with a background in Marine Cargo and Fine Art & Specie claims? Do you thrive in a dynamic, award-winning environment? If yes, then Aviva's ambitious Marine Cargo claims team is looking for someone like you to elevate their career and contribute to our continued success.

A bit about the job:

As a Claims Manager within our Marine division, you'll be at the forefront of our operations, handling a diverse caseload from notification to settlement.

Your day-to-day will include:

Decision Making: Assertively leading claims, making quick and informed decisions.

System Management: Keeping our system up-to-date with all claim-related information.

Stakeholder Coordination: Working closely with stakeholders, brokers, and corporate clients to ensure swift claim validation and fostering lasting relationships.

Financial Oversight: Optimizing financial outcomes by delivering customer focused and cost effective solutions.

Innovation: Using lead measures to drive claims efficiently and spearheading improvements in technology and processes.

Skills and experience we’re looking for:

• Proven cargo insurance claim handling experience is essential, with strong technical knowledge and ability to understand and communicate complex policy conditions
• Knowledge of London Market Insurance placements and use of ECF claim handling system
• Problem-solving skills to identify the blockages within the system and initiate resolution.
• Strong commercial acumen to challenge cost decisions and make decisions within your authority limits.
• Well-developed customer service skills, ability to react quickly to decisions ensuring excellent customer engagement throughout.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary starting from circa £55.000 (dependent on experience and interview performance).
• Bonus opportunity 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here!

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online.

If you require an alternative method of applying, please give Robert Danacica a call on +44 020 4587 9569 or send an email to robert.danacica@aviva.com