MGH & BWH Center for Clinical Data Science

Business Development Country Representative - (3277216)

Description

The Opportunity

Mass General Brigham (MGB) Global Patient Services represents the new systemwide initiative to provide leading clinical care to patients from around the country and around the world. This exciting new business combines a broad existing set of capabilities from the academic medical centers and specialty hospitals within the Mass General Brigham system with a significant investment program to take the business to the next level by developing and enhancing the platform and driving broad-based growth in the business. 

This newly created role will expand, and generate success from, a Global Patient Services team. Reporting to the Senior Director of Business Development for Global Patient Services, the Country BD Representative is responsible for effectively establishing, nurturing, and engaging new business opportunities that increase the footprint of MGB in the Dominican Republic. Through a robust pipeline that drives multiyear growth, the Representative meets and exceeds annual targets by actively networking to maintain visibility and increase patient referrals. The highly motivated team member represents MGB in-country, building and nurturing relationships with payers, insurance companies, employers, alumni groups, professional organizations, and other potential referring entities to drive growth. In Boston, he/she navigates and builds partnerships with the Dominican community within and outside MGB as well as relevant clinical areas required for successful contractual engagements.

The teammate liaises closely with the AMC-based International Patient Centers and GPS business development team to promote synergy between sales and operational delivery, and to ensure resources are available to fulfil client needs. He/she/they may act as the initial point of contact to clients, simultaneously coordinating with hospital-based teams to ensure appropriate and efficient access for patients and their families. In concert with the Global Patient Services and AMC-based teams, he/she contributes to the improvement of patient and referrer experience by highlighting areas for improved service delivery while skillfully navigating cultural sensitivities.

The Country BD Representative maintains in-depth knowledge of MGB entities and product offerings. He/she/they partners with marketing leads to develop relevant targeted campaigns and collateral material to expand MGB’s brand recognition in the region. The Representative will work in close partnership with operational staff, clinical leadership, telemedicine and marketing leads to orchestrate and execute in-country meetings and conferences. Incumbent demonstrates strong negotiation and deal-closing skills, continuously partnering with the BD Senior Director and MGB Pricing/Contracting and Strategy team to develop and execute partnership and/or value-based contractual agreements

Reporting to and working closely with the Business Development leadership, the Country BD Representative is responsible for the development and execution of a successful business strategy for growth in the Dominican Republic expanding MGB’s footprint in the country, liaising with Global Patient Services to increase MGB-wide patient volume, and becoming the country subject-matter expert gathering and providing market signals / competitive intelligence to leadership that can lead to expansion of the established pipeline.

The successful candidate will be extremely motivated, action oriented, with a great deal of initiative and strong relationship management skills.

Key expectations:

• Partners with leadership to develop and execute penetration business strategies in the Dominican Republic that can lead to dramatically increasing business from this market.
• Develops and owns regional sales forecasting, building a detailed pipeline of opportunities and providing monthly dashboards to track success
• Collaborates closely with the MGB global marketing team to develop:
• Externally facing collateral, documents and messaging.
• A rolling, future-looking outreach/go-to-market calendar that includes regular in-region presence for MGB leadership and international professionals (conferences, targeted client meetings, etc.).
• Develops deep market expertise relevant to MGB products and target customers.
• Meets routinely with leadership to report on market trends, competitive intelligence, business activities, patterns, customer satisfaction, issues, and recommendations.
• Generates own leads and pursues leads sourced from colleagues throughout the MGB system.
• Develops robust pipeline that drives multiyear growth, meeting or exceeding annual targets.
• Ensures appropriate due diligence and compliance.
• Ensures BD Standard Operation Procedures (SOPs) that provide clear processes to meet business expansion in the region.
• Promotes SOP process compliance and awareness
• Develops deep understanding of MGB entities and product offerings.
• Actively networks to establish partnerships, expand visibility, and identify new potential opportunities.
• Maintains in-depth knowledge of the Dominican Republic ‘s health systems and referral patterns.
• Continuously monitors business targets to ensure goals are met and exceeded. 
• Inputs data and plays a key role in tracking activity to determine program effectiveness
• Ensures exemplary customer service, by nurturing partnerships and new leads.
• Acts as a resource to other colleagues and peers.
• Ability to manage ambiguity and work effectively in a highly complex environment.

Qualifications

• 7-10 years of work experience in business development, sales, or healthcare operations required.
• Exceptional in-depth knowledge of the Dominican Republic’s health systems, enabling successful incumbent to hit –the- ground running.
• Bachelor’s degree required. Master’s degree in business or related field preferred.
• Strong knowledge of healthcare operations; health practitioner preferred.
• Proficiency in Microsoft Office required, and adept at learning new software applications.
• Professional fluency in Spanish required.
• Familiarity with CRM software preferred
• Excellent negotiation and persuasion skills.
• High degree of initiative and independent judgement.
• Strong sense of urgency and follow-through.
• Proven record of ensuring synergy between sales with operations – maintaining close relationships with hospital liaisons to ensure resources are available to fulfill client needs.
• Success in operating in highly complex and matrixed environments – strong track record of delivering results through combination of direction and influence.
• Entrepreneurial spirit with business development and sales skills; can close new business opportunities.
• Strategic planning and business planning combined with analytical mindset to drive business performance with data.
• Exceptional customer service orientation; ability to effectively interact with external and internal stakeholders with professionalism.
• Strong business awareness and analytical skills.
• Outstanding time-management skills.
• Experience working in highly collaborative environments.
• Ability to prioritize among competing demands.
• Strong listening, writing and interpersonal skills.
• Excellent communications and presentation skills.
• Strong interest in global healthcare.
• Ability to manage confidential information.

EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Primary Location

: MA-Boston-MGB Remote See Posting for Details

Work Locations

: 

MGB Remote See Posting for Details 

399 Revolution Drive 

Somerville 02145

Job

: Development/Fundraising

Organization

: Mass General Brigham

Schedule

: Full-time

Standard Hours: 40

Shift

: Day Job

Employee Status

: Regular

Recruiting Department: MGB Global Patient Services

Job Posting

: Feb 27, 2024