Amazon

DESCRIPTION

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations and drive vision to take AWS Data Center Operations to the next level.

We are looking for a Data Center Operation Manager with experiences in people leadership, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. As the Data Center Operation Manager, you will lead a team of data center technicians and manage one or more physical sites within an AWS region.

This role is responsible for building and managing a team of 7x24 operations to provide overall datacenter support in server and network equipment. The successful candidate is expected as a fast learn or act as the subject matter expert across all aspects in data center operations.

Key job responsibilities

• Hire, develop, build and manage a team of Data Center Technicians, including the management of individual and team performance.
• Lead and supervise the team to be responsible for maintaining and troubleshooting on systems, hardware and network devices issues.
• Ensure effective and efficient management of data center operations including ticket queue management, 7/24 shift arrangement and hardware logistics.
• Inspire and guide improvement in team process, technology innovation and automation.
• Ensure all operational KPIs and metrics are being measured and met.
• Manage outage by severity level and act as the call leader.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

We are open to hiring candidates to work out of one of the following locations:

Taipei, TPE, TWN | Taipei, TWN

BASIC QUALIFICATIONS

• 5+ years of people management experience.
• 5+ years of experiences in managing an IT environment.
• In-depth knowledge and experience of change, problem and incident management.
• Demonstrated communication skill in presentation, open discussion, team coaching.
• Fluent verbal and written communication English.
• Understanding in Financial budgeting, Capex and Opex concepts.

PREFERRED QUALIFICATIONS

• Cumulative experiences in Data Center Operations or similar roles in a mission critical environment.
• Cumulative experiences with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling and IT service delivery principles and best practices.
• Project Management skill.
• Capacity planning and budgetary experience.
• Experience in Safety and Security measures.
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
• Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+