HEAD OF RETAIL

POSITION

The Sales & Marketing Department of DHL Express Italy is looking for a Head of Retail. Reporting to the MD Sales & Marketing, who will have the responsibility of executing a successful Retail Strategy at the country level, in terms of Revenue, Footprint, Quality, Service Point and Brand Guidelines across all Walk-Click-Call channels.

Essential requirements to apply:

• 10 + years of Sales background
• 5+ years of experiences in a Retail environment
• Solid experience in managing teams
• Good understanding of trade marketing and advertising (online and offline)
• Fluent written and spoken English
• Fluent written and spoken Italian
• Travel time 50%

Additional requirements: your differential plus

• Diploma/University Degree in Marketing/Economics or equivalent
• Strong analytical skills / Data-driven mind-set: Excellent MS Office skills
• Strong Results-orientation
• Excellent leadership capabilities in managing and inspiring people, ability to motivate teams
• Excellent presentation and communication skills
• Interpersonal, networking and influencing skills
• Strategic thinking and foresight
• Ability to work under pressure and Self-Motivated

KEY TASKS:

Drive revenue growth and executing a consistent retail walk-click-call strategy across the country:

• Lead the Commercial Retail Strategy
• Make sure all flagships personnel are well trained and implement, with training department
• Manage Flagships and Retail P&L
• Manage promotional budget
• Align Retail Commercial strategy with the overall Sales & Marketing approach
• Execute trade-marketing guidelines and ensure all marketing materials align to the guidelines.
• Implement the mono brand strategy.
• Define and manage promotions according with central guidelines, working with all stakeholders involved.
• Exploit all opportunities arising from DHL promotions to boost volumes and attract new customers.

Design and drive the retail footprint:

• Make sure the country has the right size of retail footprint, according to the Retail roadmap
• Identify, Manage and further develop the retail service points and retail business setting up partnerships with local chains.
• Implement a standardized partner remuneration model.
• Make sure the Online Digital Retail Presence is in line with Regional strategy
• Make sure the locker strategy is in line with the Retail one

Develops the framework, methodology and tools:

• Involving other functional heads such as Customer Service, Operations and IT to ensure that all teams contribute to provide Service Points and Customers a smooth experience in dealing with DHL Express, across all touchpoints.
• Assure the country is well covered by Service Point based on market potential
• Conduct regular visits to Service Point to ensure compliance in all aspects.
• Make sure retail policies, procedures and roadmaps are in line with the regional one.
• Ensuring an appropriate retail support structure in countries.

People Management:

• Manage and coordinate the activities, establishing intervention priorities, defining the methods and timing of work plans and ensuring their constant monitoring.
• Motivate and promote professional growth, development and motivation of team members through coaching and feedback.
• Promote team culture.
• Stimulates and promotes cooperation with other internal stakeholders
• Ensure appropriate talent selection, organization and leadership for major areas of team organization.

WHAT’S NEXT?

• Apply now and upload your CV online and complete the profile and pre-screening questions.
• If your CV has been shortlisted you will receive an invitation to conduct a video interview and than our HR Team will contact you to provide further details.

MORE INFORMATION

• Workplace: To be determined based on the candidate's work location (Central-North Italy); preferably in HQ: Innovation Campus, Peschiera Borromeo (MI)
• Working time: Full-time
• Report to: MD Sales & Marketing
• Contract type: Permanent Contract
• Salary package: Commensurate with previous experience

CONNECTING PEOPLE. IMPROVING LIVES