ID.me

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

At ID.me, we are shaping the future of digital identity, facilitating efficient, transparent interactions between people and organizations. We are a design-led company that embeds UX at the heart of our product creation process to enable over 110 million individuals to securely control their credentials and data. By joining our team, you will be integral to the crafting of intuitive, secure digital experiences for a diverse user base. With our trailblazing "No Identity Left Behind" initiative, we emphasize inclusivity and access. You will also contribute to enhancing ID.me Shop, where our members enjoy exclusive discounts and cashback offers, making their online shopping experience more rewarding.

As a UX Designer at ID.me, you'll play an instrumental role in crafting unparalleled digital experiences in a dynamic, fast-paced environment that encourages entrepreneurial thinking. You will be a meticulous designer who not only excels in creating captivating consumer products at a significant scale but also possesses an in-depth understanding of design, business, and technology concepts. Your unique ability to consider the broader picture without losing sight of the details sets you apart. A relentless advocate for outstanding design, you have a knack for fostering relationships and promoting collaboration across teams and stakeholders. Experience with design systems will be advantageous.

As a crucial part of our ID.me UX team, you will have the opportunity to work across various functions to conceptualize and actualize exceptional user experiences. Your ability to take divergent ideas and mold them into top-tier products will be instrumental in our success. Our ideal candidate champions a user-centered design approach, displaying a keen understanding of users' goals, abilities, experiences, needs, and motivations. Balancing member needs with business objectives and technical capabilities will be key to your design approach. Your primary objective will be to conceive elegant, customer-centric designs that amplify the user experience, closely partnering with our business, product, and technology teams.

Responsibilities

• Support the UX design team, engineers and product managers to design compelling, elegant, and sophisticated end-to-end user experiences for multiple products and platforms.
• Work collaboratively in assessing and defining customer needs, validating user experience feedback.
• Develop innovative visual designs, screen layouts, navigation systems, interaction models, visual prototypes, user interface elements, typography, and color palettes.
• Build and present prototypes to test internally as well as through user research.
• Refine solutions in the face of data and other findings.
• Contribute to defining the ‘what’ as well as the ‘how’—not just translating requirements into designs but also offering possible additional interaction solutions.
• Be an evangelist for UX best practices and design excellence.
• Maintain knowledge of current and emerging design principles and best practices in visual design, user interface design, interaction design, information architecture, usability theory, and evaluation techniques.
• Collaborate with other designers to maintain design consistency and coherence across the products and platforms.
• Give and receive design feedback with fellow teammates.

Qualifications

• A Bachelor's degree in UX design, interaction design, human-computer interaction, or related field.
• A minimum of 3 years of experience in UX Design or a related field.
• An exceptional portfolio of creative product design that showcases complex and creative visual design and UX solutions, and solid information architecture.
• Expert knowledge in graphic and visual design principles, with a strong emphasis on UI and UX.
• A passion for design and continual improvement.
• Experience creating UX designs with the flexibility and willingness to move from idea to execution quickly.
• Openness to receiving feedback and have your opinions be challenged.
• Exceptional written and oral communication skills—you can tell compelling stories about your designs and present your work regardless of the audience (e.g., engineers, PMs, executives, other designers, etc.).
• Ability to prioritize projects, communicate progress, and deliver on time.
• Ability to thrive in an unstructured, fast-moving and constantly evolving high growth environment.

Preferred Qualifications

• Experience working in a startup environment
• Demonstrated ability to strategically analyze and translate data into effective design recommendations.
• Hands-on experience with designing and prototyping in tools like Figma.
• Deep-seated dedication to creating high-quality products.
• The ability to adapt and thrive amid changing priorities and demands.
• Excellent oral and written communication skills, with a proven ability to work effectively within a team and independently.
• Experience designing both web & native mobile applications (iOS, Android)

#LI-JS1

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Pay Range

$100,712—$122,473 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.