Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Retail Wireless team, serving our Boost Infintie, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
This Technical Writer will be working within the Retail Wireless Platform and Project Management Team under the Retail Wireless Operations team. They will be working in a collaborative, fast-paced, and ever-evolving environment spanning the Boost Mobile pre- and post-paid brands and broader DISH organizations.
Responsibilities:
- Provide guidance to team members and foster a culture of collaboration, creativity, curiosity, and accountability; this includes creating, gathering, and refining cross-functional business requirements, use cases, and test cases
- Coordinate with the cross-functional team to write Features that accurately represent business requirements and clearly defines the desired product/project solution
- Ensuring scope alignment and technical understanding of the business’ goals
- Effectively and consistently communicate to stakeholders, including executive leadership, in a clear and concise manner
- Effectively identify, manage, and mitigate business risks, and provide support for conflict resolution or root cause analysis as needed
- Collaborate with product and IT teams to develop and implement solutions that enhance efficiency, quality, and overall business performance, including technically detailed feature documents
- Be a liaison between IT and the business, defining features related to the Boost portfolio of products and services
Skills, Experience and Requirements
Education and Experience:
- BA/BS in a technical or business discipline; Masters degree and relevant certifications desired
- 5+ years of Technical Writing or Feature Writing, or an equivalent combination of education and experience
Skills and Qualifications:
- Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict
- Strong experience in collaborating across the Enterprise and managing expectations of cross-functional team members
- Experienced in capturing, documenting, and managing cross-functional team impacts
- Self-motivated with strong, analytical and problem-solving skills; familiarity with problem-solving frameworks preferred
- Experience working in fast-paced environments with an inherent ability to adapt to changing environments and processes
- Experience creating technical business requirements for large-scale company initiatives
- Proficiency using Google Suite, Rally, Atlassian, and other PM tools
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
Salary Range
USD $72350.00 - $103400.00 / Year
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