Schedule Details:
Monday through Friday
Scheduled Hours:
9a-5:30p
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
$3,000 Sign-on Bonus Your Talent Acquisition Consultant will discuss with you the details as well as your eligibility for the sign on bonus during the recruitment process
Position Summary:
Under the direction of the appropriate licensed clinician, provides patient care by assisting with the implementation of care plans. Takes and records vital signs such as blood pressures, temperatures, height, weight, etc. Performs EKG’s, assists physician and others with clinical procedures such as urine cultures, pregnancy tests, throat cultures, etc. Performs phlebotomy. Performs a variety of clerical functions to support office functions.
Major Responsibilities:
1. Provides patient care including escorts patient to examination rooms, takes and records vital signs, collects and documents patient health status, history, and documents and monitors patient progress following standard procedures. Assists physician and others in clinical procedures as required or directed.
2. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
3. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes seen in patient.
4. Assists in moving, lifting, positioning and transporting patients by utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient. Utilizes proper safety techniques and body mechanic in all work-related activities.
5. Performs EKG’s, phlebotomy, performs Point of Care (POC) tests, according to hospital standards. Collects, labels and prepares specimens for transport to lab. Performs selected unit specific procedures such as checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
6. Sets up/prepares rooms based on patient care requirements. Assists appropriate licensed clinician in performing routine physical examinations by preparing patient equipment and supplies. May assist physician, nurse or others with clinical procedures such as, but not limited to lumbar puncture, pelvic examinations, and/or dressing changes. Assists in the setup, maintenance, disassembly and cleaning of patient equipment.
7. Cleans, sterilizes and repackages instruments and scopes as assigned. Has required skills to operate the sterilization/cleaning systems as necessary.
8. Assists with patient admissions, transfers and discharge procedures.
9. Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items. Follows up with personnel outside the medical office to expedite timely action and alleviate or report delays as appropriate.
10. Utilizes a variety of electronic informational and patient care systems.
11. Follows procedures for arriving patients and scheduling appointments.
12. Maintains logs, organizes patient care chart, and/or maintains medical records. May data enter or retrieve medical information from the electronic medical record systems
13. Participates in quality improvement initiatives.
14. Complies with Medical Center Nursing Department, Ambulatory, and clinic based policies, procedures, and guidelines.
15. Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and clinic changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
16. Performs pre-visit planning, enhanced rooming, and coordinates wrap-up visits.
17. Directs medical calls per office protocol. Returns patient calls and documents in patient record as required or directed. Processes prescription and refills as directed. Document prescription calls.
18. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others as appropriate.
19. Performs a variety of clerical duties such as typing, filing, scheduling appointments, generating letters and form preparation, making phone calls and related duties as required or directed.
20. Schedules and coordinates patient visits and medical procedures (excluding surgeries), for both inpatients and outpatients.
21. Registers patients for each patient visit, utilizing computer-based registration/scheduling system.
22. Collaborates with insurers to obtain patients’ prior-authorizations for procedures, medications, and tests as needed. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
23. Verifies patient’s insurance coverage and eligibility.
24. Collects co-payments from patients for visits, maintains records and makes daily cash deposit.
Position Qualifications:
License/Certification/Education:
Required:
1. High school diploma or equivalent.
2. Medical Assistant credential approved by the Department of Health (ARMA, NHA, etc.)
If not available upon hire/transfer, a Medical Assistant credential must be obtained within 1 year from date of hire/transfer. If credentialing is not obtained within 1 year of hire/transfer, the employee will be terminated, or employee may apply for another position for which they meet the minimum qualifications. The Senior Vice President of Ambulatory Operations may grant an extended grace period for employees with extenuating circumstances, as appropriate.
3. This Medical Assistant credential must be maintained.
4. Current Basic Life Support or Heart Saver certification from the American Heart Association.
Experience/Skills:
Required:
1. Knowledge of office and laboratory procedures.
2. Must be able to read, write, and communicate in English in a clear and concise manner.
3. Must utilize proper safety techniques and body mechanics in all work-related activities.
4. Must have strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients.
5. Must have proven problem-solving abilities for routine situations and request assistance from identified resources when needed.
6. Must be able to remain calm when under stress or in emergency situations.
7. Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
Preferred:
1. Minimum of three years of relevant experience.
2. Medical terminology and computer skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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