Grab

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team:

The Singapore Commercial team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.

The team is responsible for growing and managing the accounts of small and medium-sized businesses (SMB) across GrabFood. Ensuring close partnership with these merchants, we develop plans and strategies to drive their sales and meet their business needs, across the different services in Grab such as Express, Pay, and Ads. 

Get to know the Role:

As an SMB Account Manager (Food), you will be responsible for: 

• Establishing and managing strong business relationships with existing and potential new merchants to drive growth for GrabFood
• Leading all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives
• Driving growth in SMB accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other Grab verticals such as GrabPay, GrabAds and GrabExpress

The day-to-day activities:

• Work with the SMB Account Management Lead / Head of Commercial on GrabFood business development strategy.
• Manage a portfolio of accounts with a focus on building lasting relationships and increasing profitability/revenue.
• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• Analyzing data and developing initiatives to increase revenues/profitability for your portfolio.
• Drive growth for key accounts, measured by deliveries and GMV and ensure that the partner thrives on the platform.
• Work across functions to tailor account specific needs (e.g. customized reporting, marketing support, integrations, product, etc.) to make sure accounts have the best possible experience on the GrabFood platform.
• Continuously engage our merchants and listen to their needs, collect and address feedback, and address concerns put forward.
• Drive operational excellence by working with the merchants and operations teams.
• Work closely with business teams to develop joint business plans, conduct regular business reviews and pitch strategic initiatives.

Qualifications

The must haves:

• Bachelor’s degree in Business / Management or equivalent.
• Minimum 2-4 years (for account manager role) or experience in sales, business development, partnerships or equivalent role
• Experienced in handling Key Accounts and Strategic Partnerships
• Able to manage conversations with C-level positions and senior stakeholders
• Experience in F&B industry is a plus
• Excellent communication skills in both written and spoken English
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Demonstrated ability to work effectively across internal and external organizations
• Have a competitive edge and thrive in a team environment
• Comfortable with managing data and able to perform analysis (e.g. to solve business problems)
• Detail-oriented and organized 

Additional Information

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.