Would you like to change the lives of our vendors and customers for the better? Do you take pride in solving hard problems where others tried and gave up? Can you lead people from various parts of organization, e.g. Business, Technology, Finance, to come together, align and deliver on a common goal?
Brazil Retail Operations & Initiatives (RO&I) team is looking for a passionate, talented Senior Product Manager to build solutions that improves the vendor experience (VX) journey. The RO&I Vendor Experience and Listing PM owns the 3 year plan to improve vendor experience journey from mapping strategic initiatives to delivering designed solutions. She/He is expected to coordinate multiple products in a roadmap and to own annual operational planning for VX.
To succeed in this role, person needs to understand vendors in depth, navigate the corporation to identify opportunities, benchmark across internal and external teams, influence organization to deploy solutions, and to be the voice of vendor/customer when proposing/deploying solutions with tech teams.
Fluent English is required.
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.
Key job responsibilities
Projects for this role includes developing and driving new initiatives for Vendor experience that includes Catalog Listing and Cost update Experience with the following responsibility:
1. You will be the product owner of BR Vendor experience product roadmap.
2. You will own metrics related to vendor satisfaction, Listing frictions and Vendors Cost Updates.
2. You will launch products and solutions in partnership with Listing and Vendor Experience programs to reduce defects and make vendor facing process more effective and scalable.
3. You will increase vendor satisfaction and engagement by working on initiatives that improve clarity and transparency of vendor journey processes.
4. You will scale worldwide solutions by tailoring solutions in Brazil, being ans important advocate for Emerging Countries experience and scaling it through businesses teams.
5. You will own Brazil Retail VX and Brazil Listing Experience Business reviews, mechanisms and yearly operational planning.
6. You will collaborate with partner teams to ensure that we take data based decisions toward goals.
A day in the life
The ideal candidate will possess a background of strong product/program management as well as category management, demonstrates a passion for working on behalf of customers and environment, is very self-driven, enjoys and excels at dealing with ambiguity, has a track record of on-time delivery of cross-functional projects, and has the ability to operate independently and autonomously. The candidate demonstrates the ability to make decisions based on data and is able to influence multiple stakeholders. The ideal candidate possesses a track record of successful relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, thinking big, and a bias for action will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result.
About the team
Retail Operations and Initiatives (RO&I) value proposition is to transform routines into incredible experience to be the most innovative and efficient retailer in Brazil.
We identify, develop, and manage a set of scalable initiatives to grow Amazon Brazil Retail Key Inputs related to Selection, Productivity and Profitability increase. Our goal is to Eliminate, Automate, or Offshore Low Value-add activities that are holding us to improve the Brazilian Customer shopping experience.
Our goal is to accelerate the flywheel and delight our customers by promoting synergies throughout the retail business. We bring solutions that overcome coordination issues, scale best practices and ensure continuous improvements in our processes and systems.
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA