Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As a Corporate Travel Consultant, you will join our highly qualified team, providing exceptional service to our business customers.
We take great pride in our warm and inclusive culture, our innovation in travel technology, our internal promotions and our career opportunities.
Most of Egencia Service Delivery Leadership started as a travel consultant, and you can find us in almost every other department at Egencia!
If you share our values of People, Passion, and Progress and want to put them into practice, we look forward to your application.
Overview of Role
The Traveler Consultant role at Egencia is to deliver exceptional travel service experience for our Corporate Business Customers. Our Travel Consultants work together as a high-performing team to deliver exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. Ready to explore a career path? Start your journey.
Are you ready to start your exciting career in Travel Management in the Netherlands? No previous industry experience required!
If you have experience in call centers, contact centers, customer service, sales or hospitality, and have always wanted to work in travel, you may be perfect for our program.
We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a full-time Travel Consultant assisting our client through phone, email and chat.
Travel Counselors are the heart of our organization at Amex GBT, providing world class service to our corporate travel clients. You’ll learn how to use industry standard booking systems (Global Distribution Systems / GDS) and resolve customer inquiries.
This is a full-time Monday to Friday role based in our Amsterdam office, with 8 am to 16.30 and 9.30 to 6pm working shifts
Key Responsibilities
Assist our clients on their Online or Offline bookings (for modification, cancellation or complex bookings) via phone chat or emails.
Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation.
Provide advice, solutions and recommendations and proactively offer additional services to our travelers (for example: hotels and cars), while ensuring compliance with our customers' travel policy and requirements.
Apply recommendations for managing calls/emails/chat to ensure complete customer satisfaction and maintain excellent relationships.
Comply with all legal standard requirements, including mandatory training, compliance and sanctions.
Meet expectations for individual/shared team goals and achieve all company KPIs.
Operate in a multi-channel service environment where you are responsible for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (e.g. call/email handling time and productivity).
Follow the established organizational procedures while respecting your schedule for various scheduled tasks.
Coach, develop and mentor more junior colleagues in the team, as needed.
Express enthusiasm and energy within the organization while always acting according to company ethics, values and compliance guidelines.
Key Qualifications and Attributes
Fluency in both Dutch and English
Strong interpersonal communication skills
Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms.
Experience in customer service, sales, call centers, or hospitality (1+ years) with extensive customer interaction.
Passionate about world-class customer service (empathetic, calm, and courteous)
Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally.
Learning agility and ability to act on constructive feedback.
#LI-JB2
Location
Netherlands - Amsterdam
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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