White & Case

Technology Support Specialist 

Our Warsaw Office of White & Case

At White & Case, we recognize that true success derives from a wealth of diverse individuals acting together as one integrated team. "Together we make a mark" is not only an adage for us, but we strongly believe in everything it represents and all the responsibilities it puts on us. Therefore, we greatly value the contribution of our non-lawyer staff who have one prevailing goal - commitment to excellence. 

Each member of our Business Services team is a passionate professional with the highest standards and a devotion to what they do. We mentor and support each other so that every single one of us can excel and enjoy the optimum work experience. 

Position Summary

As a Senior Technology Support Specialist/Technology Support Specialist you will provide hardware and software support to attorneys and staff in the Warsaw office. This will entail: managing escalated user queries form the Service Desk; guiding, advising, and directing users with hardware and software problems and implementing, maintaining the desktop computers, laptops, printers and other hardware and software desktop support areas. 

You will be expected to make an active contribution within the support services function. This will entail being recognized as a subject matter expert in a number of areas combined with a broad and deep knowledge of desktop operating systems and firm applications, participating actively in virtual team assignment, technical mentoring of others within the team, review of knowledge-based articles submitted, acting as a technical lead for Support Services within a project team and developing and leading special projects as necessary. 

Duties and Responsibilities

• Providing ongoing support for firm users in the scope of software, including operating systems Windows, MS Office, and other firm applications (e.g., iManage, Litera, Intapp Time);
• Providing ongoing support for firm users in the scope of hardware and mobile devices (connection, installation, replacement, resolving hardware problems, requesting service repairs);
• Taking inventory of hardware and mobile devices;
• Creating and maintaining operational documentation for IT services (instructions and procedures);
• Reporting problems in the Service Now system and submitting them to the relevant support group if they cannot be resolve on-site;
• Managing user accounts in Active Directory on the MS Exchange server;
• Managing firm mobile devices (BB UEM);
• Providing support for videoconferences and IT support for meetings with external clients;
• Managing stationary telephones;
• Participating in firm-wide IT projects (e.g., testing new software and hardware, implementing improvements and updates, maintaining the technical infrastructure of the office).

Technical Qualifications

• ITIL Foundation certification or practical experience with ITIL is desirable;
• MS MCP and/or MOUS or similar technical certification is desirable;
• Knowledge of the following would be advantageous:
• Hands-on experience in desk troubleshooting
• Application support experience with: word processing applications (MS Word), document management systems (Interwoven), email applications (MS Outlook), distributed time entry programs (Intapp Time), spreadsheet and presentation applications (MS Excel/MS Powerpoint), remote communications applications/security (Cisco/DUO), Cisco applications (Webex, Jabber), and MS Teams;
• Exposure and/or experience with database applications;
• Administrative knowledge and experience with Microsoft back-office products, including (but not limited to) Windows server 2016/Active Directory and Exchange Server;
• Understanding of Networking Directory Services, Microsoft ADS, LDAP, TCP/IP DHCP, DNS, and WINS;
• Knowledge of the Service Now platform;
• Familiarity with various other systems (Citrix, CyberArk, Sharepoint, USMT, PME, Cisco CM, SCCM, Cisco AV Systems).

We offer

• Work in a supportive, well-integrated and professional team;
• Competitive salary and benefits as we value your work and time;
• Hybrid work: at least 3 days a week in the office and up to 2 days at home (Monday and/or Friday);
• The first two employment contracts are for 6 months each. If you and White & Case wish to continue the cooperation, then the third contract will be indefinite. 

Location and Reporting

• This role is based in Warsaw and reports locally to the Director of HR and Operations and regionally to the Associate Director, Technology Support Services.

How to Apply

Candidates are invited to apply by using our online recruitment portal or by sending their resume to rekrutacja@whitecase.com with the subject line: "Senior Technology Support Specialist, Warsaw" or "Technology Support Specialist, Warsaw" depending on the level [of seniority] that fits them best.

Equal Opportunities

White & Case is committed to creating a diverse and inclusive workplace. It is our firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, generic information, or any other category protected by applicable law. 

Primary Location

: Poland-Warsaw 

Expected Workplace: Onsite 

Job Posting

: Feb 26, 2024, 9:20:50 AM