Queens University of Charlotte

Job Description

Summary: The Associate Director supports all efforts executed by the Office of Undergraduate Admission. This individual will serve on the Leadership Team in the Admissions Office and is vital to a high-performing enrollment team. Outstanding communication and organizational skills, along with a student-first mentality are essential to ensure successful enrollment and outreach efforts through recruitment travel, secondary school relations and programmatic responsibilities within the office.

A primary function of this role is to attract, engage and enroll first-time, first-year degree seeking students from a designated territory. The Associate Director will have high programmatic, supervisory, and travel responsibilities. This role requires strong working relationships with the leadership in the undergraduate admission office and various stakeholders throughout the university to plan and execute an effective enrollment strategy.

Excellent oral, written and interpersonal communication skills in a fast-paced environment are essential, as is a professional and resourceful approach. The candidate must possess outstanding demonstrated customer service experience that incorporates a global perspective along with a commitment to diversity, equity, and inclusion. The successful candidate must be able to succeed in a team setting as well as in one-on-one interactions. This individual must possess the skill to prioritize numerous, dynamic tasks and optimize a data-informed approach to student recruitment. A high level of proficiency in Technolutions Slate and Microsoft Office suite of products (Outlook, Word, Excel, etc.) is necessary.

Evening/weekend work is a requirement during busy seasons.

The Associate Director of Admissions reports to the Director of Undergraduate Admissions. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Provides direct supervision to designated counselor(s) and/or assistant director(s).
• Develops, plans, and implements specific projects with supervisee(s) while managing their schedules, processes, and performance.
• Assists in the development and implementation of annual strategic recruitment plans, using market data and performance metrics to evaluate efforts.
• Leads at least two special initiatives or significant secondary responsibilities from the following areas:
• On-campus program development and execution, lead training and professional development activities in the office, partner with marketing and communications on enrollment marketing efforts, develop and lead alumni admissions program, laisse with offices on campus such as Diversity, Inclusion and Community Engagement (DICE), Athletics, Academic Affairs, Enrollment Ops, etc
• Provides training and leadership in application evaluation and review and recommends admission decisions on all applications submitted within territory; ensuring the enrollment of a freshmen class that meets the strategic goals of the university.
• Develops and executes a plan to meet enrollment goals in managed territory
• Conducts market/territory research to identify the best areas to recruit to meet enrollment goals
• Plans and executes 6-8 weeks of effective recruitment travel annually within an assigned territory: coordinating visits to high schools, hosting student receptions, representing Queens at college fairs and attending alumni events in assigned regions during fall, spring, and summer months.
• Prepares reports at the conclusion of travel seasons with market analysis and recommendations for future opportunities.
• Build and nurture strong relationships with prospective students and their families by thoughtfully and accurately communicating the value of a Queens education through all stages of the admission process.
• Attends on-campus activities, such as open house programs, major on campus interview events, admitted student yield programs, etc. and provides enhanced and direct service and support to guests and visitors.
• Prepares and delivers on-campus group information sessions for visiting families (daily in rotation).
• Maintains regular telephone and email contact with prospective students, families, and secondary school counselors regarding the admission process and the status of multiple and ongoing admission decisions.
• Participates in professional development opportunities, diversity initiatives, on-campus programs, and general office support, etc.

Non-Essential Duties:

• Other duties and special projects may be assigned to meet department and University needs.

Qualifications

Experience, Knowledge and Skills Required:

• 5+ years of experience in admission, enrollment management, recruiting or similar field
• Strong working knowledge of Technolutions Slate is desirable
• Ability to use data to make informed decisions
• Excellent organizational skills with acute attention to detail
• Strong interpersonal skills, including the ability to quickly establish rapport with a wide spectrum of people, both external and internal to the university
• Excellent verbal, written and interpersonal communication skills; proven ability to plan and deliver effective presentations to small and large groups
• Demonstrated organization and planning skills; strong follow-up and follow-through skills
• Proven ability to identify and resolve problems in a timely, creative, win-win manner
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands
• Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel
• Ability to work independently and as a member of a team
• Proven ability to quickly learn and apply new information
• Availability to work a flexible schedule, including nights and/or weekends to meet demands of the position
• Valid, unrestricted U.S. driver’s license, or ability to attain same by hire date
• Bachelor’s degree or an equivalent combination of training and experience, which includes at least 5+ year of relevant experience.

Application Process

Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by March 11, 2024 will receive first consideration. Queens will continue to accept applications until the position is filled.

Additional Information

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with students, faculty and staff, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with students, faculty and staff, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Must be able to work in office environment while having contact with students, faculty staff, parents, vendors on any given day.
• Work has deadlines, multiple interruptions, high volume and can be stressful. 

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.