Cision

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

The role will be responsible for set-up, build and development of the support and delivery operations of the global revenue operations organization. The revenue operations team is accountable for supporting the revenue objectives of Cision. The successful candidate will have a proven track record in operational leadership and the ability to lead cross-functional teams across different regions. As a senior member of the operations team, this individual will primarily support global revenue operations, and will be consulted and function as an advisor for all local activities in the development of Cision’s center of excellence. This is a fast-paced and evolving commercial environment that requires excellent communication skills, the ability to multi-task and work towards a deadline. The right candidate will possess superb leadership skills and the ability to work as a team, not only with sales management and their colleagues but cross-functionally across the organization to drive positive business outcomes. We are looking for someone to think analytically about the business, have a critical eye for detail, and have elevated expectations and standards.

Key Responsibilities

• Develop a roadmap for development of the center of excellence which aligns with business objectives. Drive optimal utilization of the team's resources and capabilities and deliver on operating margin goals/objectives.
• Hire, recruit, and train the best talent in the marketplace to support maximizing talent and managing Cision’s objectives to maintain/improve operating margin. Create a collaborative and results-drive culture as either a direct manager or local-matrixed manager.
• Set-up and support the creation of all key functions across Cision revenue operations including sales analytics, sales commissions, sales/business intelligence, deal desk/sales support administration, proposal management and other key operating teams.
• Build our reporting and business intelligence capabilities with key team members to strengthen Cision sales reporting, forecasting accuracy and decision-making capabilities.
• Drive operational efficiency and effectiveness in the sales process, optimizing workflows and improving overall performance. Identify and build solutions solving business problem using the latest technologies.
• Collaborate with internal stakeholders to streamline processes and enhance service delivery capabilities. Implement and maintain best practices to ensure consistent and high-quality service delivery.
• Provide ongoing coaching and development to ensure the professional growth of team members. Mentor and manage revenue operations team members ensuring their growth and success. Promote a positive and inclusive work environment that encourages innovation and creativity.
• Collaborate with global and regional leaders to build competency to manage the current and future demands.

Experience:

• Twenty years plus of experience in sales/business operations, with a demonstrated history of improving sales productivity by providing data-driven insights, preferably in the software/technology industry.
• Minimum of 10+ years' experience in a leadership capacity and supervising team members
• Demonstrated experience in building, leading, and maintaining a global operations capability from concept to reality.
• Bachelor's degree required; MBA preferred.
• International exposure, particularly in US, EMEA and Asia Pacific markets
• Data-driven mind-set with proven experience utilizing metrics & insights as tools for informed decision-making.
• SaaS – Demonstrated leadership experience within cloud-native businesses, and a proven history of managing recurring revenue models.
• A deep knowledge of Salesforce.com or similar CRM system is required. Experience with leveraging technology to positively impact business performance is desired.
• Deep experience with Business Intelligence tools, preferably PowerBI or Domo.
• Proven experience leveraging reporting automation tools (AI, ML, RPA, etc.) to improve processes.
• Proven experience leading transformation, business process improvement, business process management or process operations on a large scale. This individual will be proficient in program management and stakeholder management.
• Proven ability in partnering skills and influencing without authority.
• You are curious and tenacious: asking questions and seeking answers is part of who you are and using your creative skills to create transformative change in an organization excites and motivates you.
• Excellent interpersonal skills - ability to collaborate effectively in a team and build strong relationships with stakeholders at all levels of the Commercial Organization.
• Strong professional presence, effective communication, presentation, influence, and critical thinking skills

Our Values:

We Act with Care - We invest in our teams, treat each other with respect, and understand that people are the center of our work. We care about our purpose and invest heavily in services to better support our customers.

We Take Pride - We take pride in the quality of our products and services, our company, and each other.

We Spark Change - We are agents of change and we are pioneers in our industry. We reward creativity and value the lessons that come not only from success, but failure as well.

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.

To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.