Allianz

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

As a Team Leader you will lead the Learning Design Team within Allianz Services Romania HR and Governance Services Department, according to the Allianz leadership values and People Attributes.

What you will do

• Provide guidance, train and coordinate the team to become more effective in providing Learning Design services to the customers;
• Ensures end to end customer management, from customer needs identification, proposed service offering and service delivery process implementation frame, change management, transition management, till service contracting and monitoring of services deliverables, as per agreed service SLAs and KPIs.
• Provide expertise and process guidance, coaching and training the team, to ensure that customers’ requirements are fulfilled
• Manage the task allocation, team performance results, ensuring business continuity during off time of the team (scheduling in advance the vacation/training period, business continuity plan, working attendance);
• Develop and implement new ideas for business growth, process optimization or transfer of new tasks within the team (especially during handover and transition process);
• Responsible for the quality management of all process documentation (SOPs, user manuals) elaborated by the team;
• Ensure operational excellence through process improvements, innovation and efficiency;
• Keep the team motivated to deliver results as per agreed standards;
• Acting as a bridge between the team and main stakeholders (Group HR, Head of Pillar, consultants, L&D experts, managers, customers)
• Ensure that all escalations are attended and resolved in time;
• Raise customer awareness with focus on growth strategy and conduct discussions for new business;
• Keep under systematic review an accurate forecast/ pipeline for approved working contracts;
• Conduct recruitment process and create job descriptions for new roles;
• Set the objectives, expectations and development plan for direct reports, and conduct performance reviews;
• Track team profitability and salary reviews;
• Ensure delivery of team administrative task in time;
• Communicate actively, ensure proactive information in terms of purpose and strategy and guide employees through change initiatives;
• Other management reporting and responsibilities as per the business needs.

What you bring

• Solid knowledge and expertise in Human Resources area 
• Preferred previous supervisory or managerial role
• Minimum 3 years in HR Shared Service/BPO environment would be a plus
• Experience in using CRM tools, SAP SuccessFactors and or similar HCM systems
• Strong client focus with the ability to build trust with stakeholders and support them in executing ambitious growth plans
• Well-developed social skills and cross-cultural experience
• Strong coordination and communication abilities; Fluent in English
• Good proficiency in Excel, PowerPoint, Visio (Ms Office suite)

You have

• People and customer oriented
• Experience in building and leading a team
• Strong organizational, planning and structuring skills;
• Excellent communication skills, problem solving ability and analytical mindset;
• Capability to build collaborative working relationships and ability to work in virtual and international teams,
• Excellent stakeholders management skills
• Ability to build working relationships in a complex environment;
• Flexible and able to think outside the box;

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
• All you can read with Bookster
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Flexible working environment (work from home, hybrid)

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

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The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.