RingCentral

Senior Product Manager, Generative AI & AI Automation: (Belmont CA) 

Say hello to possibilities.

It’s not everyday that you consider starting a new career challenge. 

We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $2.3 billion company that’s growing steadily and we’re expanding our Product Management team to make sure we stay ahead of the competition. 

About this role: 

As a senior RingCentral Product Manager specializing in Generative and Predictive AI solutions for voice and omnichannel communication, your role will entail a blend of product management expertise, technical acumen, and strategic vision. You'll collaborate closely with stakeholders across engineering, design, and program operations to drive the development and execution of AI-driven products within the RingCentral ecosystem. This role will be a hybrid employee role based out of our Belmont, CA headquarters. 

Key Responsibilities:

• Conduct in-depth research on Generative and Predictive AI machine learning models, tooling, and applications within the context of voice and omnichannel communication, identifying market opportunities and competitive landscapes.
• Write detailed requirements (JIRA, PRDs, etc.) that are engineering actionable based on discussions, influence and managing stakeholder expectations
• Articulate the Total Addressable Market (TAM) by analyzing pain points and priorities of target users, thereby defining a clear strategy for market penetration and growth.
• Lead the creation of Minimal Viable Product (MVP) definitions and product roadmaps, ensuring alignment with customer value propositions and differentiation strategies.
• Establish measurable milestones and key metrics to evaluate project success, providing actionable insights for continuous improvement.
• Design user and buyer persona journeys to optimize product user experience and facilitate effective go-to-market strategies.
• Validate Proof of Concepts (PoCs) and demonstrations with key customers and prospects, leveraging their feedback to drive product adoption.
• Execute the product plan to meet aggressive milestones and successfully launch products.
• Iterate on customer and stakeholder feedback to address friction points and optimize adoption rates

Minimum Requirements:

• Bachelor's degree in Engineering is required; a Master’s (MBA) degree is strongly preferred.
• 6 - 8 years of progressive experience in product management, particularly with technical products.
• Proven track record in building products utilizing Generative and Predictive AI technologies, leveraging open-source solutions or LLMs from hyperscalers.
• Deep understanding of emerging trends in Generative AI.
• Experience in launching enterprise SaaS solutions, focusing on UCaaS/CCaaS, including onboarding early adopters and scaling via automation.

Preferred Requirements:

• Demonstrated growth mindset with a proactive approach to exploring new areas and developing solid viewpoints.
• Expertise in developing decision frameworks to facilitate objective investment decisions.
• Mastery in building credibility with customers and partners on complex technical topics.
• Problem-solving orientation with a proactive attitude toward overcoming challenges.
• Strategic, critical, and creative thinking abilities and a strong business sense.
• Proficiency in working within cross-functional team environments.
• Experience in defining epics and writing user stories, along with expertise in design thinking and UX/UI best practices.

About RingCentral:

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world. If you are hired in Belmont, the base salary for this position is between $200,000 and $250,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

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