Company Overview
At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness.
Hexagon US Federal is an independent subsidiary of Hexagon Corporation exclusively focused on bringing the broad range of Hexagon technologies to the US Federal government and its partners.
Position Overview:
Ensures that the Help Desk operates as a highly professional service that meets the needs of the customer. Follows procedures and process requests for assistance from users in a pleasant and professional manner. Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures. Ensures log entries of user contacts provide information on faults and problems. Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log. Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures. Task includes verification, support, and resolution of service tickets in the current IT ticket system related to IT customer support. Also includes end devices support such as cellular phones, tablets, iPhones and iPads as well as multi-functional devices.
Required Level of Security Clearance: Secret
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
What we will provide in return:
At Hexagon US Federal, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We are pleased to offer a Diversity, Equity, & Inclusion Program: this employee-led program offers monthly speakers, newsletters, training, outreach and more as well as VALOR (Veterans and Allies: Leadership, Outreach, Resources): our veterans’ employee resource group.
We encourage applicants across any race, ethnicity, gender/gender expression, age, ability and more. If you need accommodations to make our process more accessible to you, please email us at hexusfed-hr@hexagonusfederal.com. We can’t wait to meet you!
Hexagon US Federal is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any protected category prohibited by local, state or federal laws.
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