A Customer Engineer I is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base.
This position is ideal for a hands-on, well rounded engineer who desires to be involved in all aspects of the IT field.
The position requires strong resource and time management skills for systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/trouble-shooting abilities.
Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
Supporting and trouble-shooting multi-site Active Directory 2003/2008/2012 environments.
Supporting and trouble-shooting Microsoft Exchange 2003/2007/2010/2013 environments.
Supporting and trouble-shooting multi-site WAN environments.
Supporting and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
Supporting and troubleshooting virtualization environments.
Proven customer facing field experience.
Supporting and troubleshooting backup solutions both on-site and remote.
Supporting and troubleshooting storage area networks.
The warehouse’s size is approximately 33k square feet.
The number of tickets vary by day.
This is what determines the number of steps or amount of walking so it will vary from day to day.
Temp Employee will share Tech Room with existing onsite engineer.
There will be minimal lifting such as Pcs, monitors, small thermal printer, and possibly pushing of printers but those are on wheels. Nothing over 50 lbs.
The optimal candidate would A resource with technical and IT background, positive attitude, organizational and communication skills.
The support will consist with swapping of bad equipment, troubleshooting connectivity issues, managing ticket queue for end user tickets.
The manager is looking for a resource with technical and IT background, positive attitude, organizational and communication skills. There is Minimal lifting (moving PCs, Monitors, small thermal printers).
Temp will be required to walk within the building to where the problem device/ ticket requires.
3 - 5 Years of experience doing onsite support on similar environments or products is ideal.