Corporate level experience, not ideal to be coming from the genius bar, but would consider it.
Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
Experience working in a managed Mac environment. JAMF experience a big plus.
The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.
Multitasking and the ability to remain calm under pressure.
Good decision making, quick learner, the ability to retain information.
Methodical troubleshooting skills
Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.
Example of issues that this person would be troubleshooting include but are not limited to:
File Vault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.
Years of experience:
3-5 years of Mac support experience.
Top Skills
MAC Desktop Support experience in a corporate environment
Not ideal to be coming from the genius bar, but would consider it
Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
Preferred
Experience working in a managed Mac environment.
JAMF experience a big plus.
Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.