Salary
The Position
We are rapidly growing our Customer Care team. Customer Care Representatives field incoming phone calls and assist BCS customers with the BCS registration and payment process and app onboarding, while providing the best experience possible for customers. The Customer Care Representative will be responsible for building and maintaining relationships with BCS Customers. There are components of both inbound and outbound communications with Customers. Outbound communications are primarily follow up reminder requests to renew expired registrations.
Customer Care Representatives will also work in conjunction with the Product Manager to help refine the product as you gather valuable feedback from Customer users. This role is critical to the success of our new product and is one of the fastest growing functions/teams within BCS!
For those wanting to grow their career in a software company, there are plenty of opportunities for growth within Customer Success as well as other departments within BCS.
Responsibilities:
Support Registrations & Renewals
Customer Care
App Onboarding & Feature Interaction
Connect with Technical Support
What you will need to succeed
Requirements for the job
What is in it for you
About BCS:
Business Credentialing Services (www.BCSaudit.com) is a fast-growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying Vendors/Suppliers they do business with. Blending professional services with web-based application, our clients submit their vendors/suppliers to their dedicated BCS team for a quick review of their credentials.
Founded 12 years ago, the company is backed by a Venture Capital firm that is committed to to accelerate BCS’s growth. Today we have more than 40 employees and 2 locations (NJ and UT) and service our clients in up to 90 countries worldwide. Although already a leader in the space, 3 years ago BCS reinvented itself and doubled-down on its technology bet so it could disrupt the entire Vendor Compliance/Management space. Today BCS is attempting to build the marketplace of the future where Companies and pre-qualified Vendors can connect and do business together, in a safe & protected manner.
So, although BCS is very well established, we act and feel much more like a tech start-up.
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