Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
If this sounds like a place you’d like to be, we’re eager to meet you!
Redwood Credit Union is looking for a Vice President of Innovation & Development to lead the operations of Programming, Data and Business Solutions teams. This position plays a key role in leading the strategic development and management of digital channels, back-office applications, business intelligence and business analyst needs. This includes online banking, mobile banking, enterprise applications integrations, and data infrastructure development to support business intelligence.
Essential Functions
Digital Solutions Management
- Effectively manage teams responsible for online banking, mobile banking, data, business intelligence and enterprise applications.
- Execute RCU’s Digital Experience strategies for technology-driven digital channels, self-service channels and back-office applications and data needs.
- Collaborate on and lead strategies with internal stakeholders such as RCUSG, Lending, Payments Marketing, Branch Operations, and the Senior Leadership team.
- Evaluate and analyze new and existing digital and data platform functionality to better serve the Credit Union’s needs.
- Manage vendor relationships and budget to ensure service, efficiency, value, and brand standards are being met.
- Serve as a technical resource for RCU strategies in defining technical requirements for digital solutions.
- Act as incident manager, incident commander, or SME during incidents and impacting events.
- Recruit, hire, conduct performance appraisals, coach, and recommend salary adjustments for management staff.
Project Management
- Partner with Project Management to ensure development projects and strategies are executed properly and within budgetary guidelines.
- Originate and write functional specifications, provide input to project plans and business requirement documents.
- Schedule, plan and implement projects while upholding Credit Union uptime and performance standards.
- Schedule, plan and lead complex IT project conversions and cutovers upholding Credit Union uptime standards.
Performance Management
- Develop and review quality assurance standards to ensure programming standards throughout the organization.
- Provide analysis (e.g. trends, key metrics) and project status to the leadership team and business owners.
- Supervise the digital solutions management staff, including expectations, support, training, and accountability.
Technology Analysis & Security
- Provide programming, data and system analysis support and direction.
- Provide technical support and guidance for complex issues relating to the digital channels including online, mobile, back office, and data applications.
- Supply technical support to both internal team members and external Members for resolution of complex issues relating to digital services.
- Stay abreast of developments in digital channel service, delivery, regulatory requirements, and best practices for online, mobile and data security.
- Assist in responding to security attacks such as phishing, DDOS and hacking attempts of RCU services and Members.
- Champion, implement and ensure strong, effective security measures for the digital platforms and channels that align to standards, regulatory requirements, and emerging threats.
Minimum Qualifications: Knowledge, Skills and Abilities
- Demonstrated knowledge of modern managerial principles, practices, and techniques. This includes thorough knowledge and ability to develop and manage budgets, projects, plans, goals, and monitoring techniques.
- Advanced knowledge of web application technology, mobile application technology, hardware, and software in relation to financial institution applications.
- Deep understanding of network design, Internet security, and best practices within the financial services industry.
- Advanced knowledge of project management methods and procedures.
- Thorough knowledge of the Episys platform and ancillary system structure.
- Proficiency in website and app design and JavaScript development. React experience a plus.
- Experience with SQL and database management, ETL management, and data warehousing.
- Ability to effectively drive multiple teams with tasks and deadlines simultaneously.
- Ability to supervise and coach management staff.
- Strong service focus with demonstrated ability to interact and communicate with internal and external stakeholders as well as Members.
- Ability to work weekends and late nights when needed.
The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree with a minimum of twelve years’ experience in managing Application Development or Information Technology departments, and at least six years of Programming Management.
Compensation: Base starting range: $165,000 to $217,000 annually, commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
- Competitive medical, dental, and vision insurance, mental health offerings
- Employee performance incentive plan
- Salary Advancement– Merit increase based on performance
- 401(k) program with employer match
- Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks-
- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
- RCU employees are eligible for a 1% discount on all recreational or boat loan products
- 2% discount off Visas and LOC Loans through RCU
- 0% interest on garment, fitness, or home office equipment loan of up to $500
- 100% financing for employee purchased homes!
Why work for Redwood Credit Union?
- Local financial institution, providing unparalleled service since 1950
- Recognized by Newsweek as one of "America's Best Credit Unions 2024"
- Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
- Voted Best Places to Work in the North Bay 18 years in a row
- World-class employee engagement scores
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
- Recognized by Forbes as one of “America’s Best Small Employers 2023"
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer
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