Lurie Children’s Hospital

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

680 Lake Shore Drive

Job Description

Essential Job Functions:

• Maximize the efficiency of billing and follow-up processes for Lurie Children's Hospital of Chicago Medical Center’s physician groups; review, analyze and interpret operational data to assess the need for process and workflow revisions and enhancements.
• Monitor performance within all Lurie Children’s physician billing and follow-up functions and address any issues to ensure that the activities of the billing and follow-up operations are following all regulatory guidelines and requirements. Take appropriate action to realign billing and follow-up processes to ensure we are meeting KPIs, industry best practice and benchmark standards.
• Management and oversight of all billing and follow-up service and software vendors on a day-to-day basis. Analyze performance trends impacting billing and follow-up.
• Manage physician billing and follow-up manager(s) on a day-to-day basis relating to billing, follow-up, credits and denials management operations.
• Collaborate with other leaders in revenue cycle, third party vendors and Physician Coding and Auditing Director regarding physician billing denials task force activities.
• Provide education, expert guidance and support to physician billing and follow-up staff.
• Ensure that quality and productivity measures are in place, tracked and trended for individual staff performance.
• Ensure that billing and collection functions are directionally aligned with overall Lurie Children's Hospital’s service principles and leadership accountabilities.
• Work with internal department that directly affect the physician billing and follow-up operations, such as Registration, Financial Clearance, Patient Financial Services and Faculty Practice Plan, to ensure an efficient Revenue Cycle.
• Provide weekly, monthly, quarterly and annual reporting of physician billing and follow-up key performance indicators.
• Provide input on strategy, planning, and implementation of new operations and systems.
• Prepare and present physician billing metrics, monitoring and trending reports for review with providers and hospital leadership.
• Analyze and trend statistical data to identify opportunities for improvement.
• Develops and revises policies and procedures for all billing and follow-up workflows.
• Takes initiative to improve both processes and outcomes, incorporating best practices and innovation in professional field.
• Oversee physician billing projects as assigned.
• Maintains the authority to hire, separate, promote, demote, write and administer performance evaluations.
• Perform other related duties incidental to the work described herein.
• Other job functions as assigned.

Knowledge, Skills and Abilities:

• Bachelor’s degree required. MBA or MHA or other related advanced coursework or certification strongly preferred.
• Minimum of 5 years of physician office billing experience, preferably in an academic setting, required.
• Must be able to make procedural decisions, to develop, plan, and implement short-and-long-range goals.
• Must be able to communicate effectively with medical and administrative staff.
• Ability to analyze procedures and processes and redesign workflows when necessary.
• Must thoroughly understand the physician operations from charge entry to denials resolution.
• Must be an outstanding team player, able to work effectively with direct and indirect reporting relationships.
• Must have strong oral and written communication skills.
• Epic experience required.
• Other Skills (i.e. Project Management, Negotiation).

Education

Bachelor's Degree (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org