Req ID: 432980
Address: 10601 N Pennsylvania Ave. Oklahoma City, OK, 73120
BASIC PURPOSE: Provides first line service support for Love’s Retail credit programs (Love’s Express, Tire Care Express). This position is a member of Retail Team who provides primary customer support for incoming receivables related account issues. (Mon – Fri / 8am - 5pm).
MAJOR RESPONSIBILITIES:
- Make outbound calls to customers regarding past due invoices received daily.
- Take inbound calls from customers and internal departments regarding past due commercial accounts.
- Reconcile accounts that have disputes or inaccuracies.
- Address customer issues, questions, and complaints in a timely manner.
- Problem solve and analyze situations to determine best solution.
- Serve as liaison between the customer, sales team, and Love’s internal departments.
- Operate office equipment including computers, and phone software as necessary.
- Assist customers in using online bill pay and invoice viewing features as requested.
- Promote services and provide a level of support which drives overall customer satisfaction.
- Participate in weekly team meetings required to discuss specific accounts.
EDUCATION AND EXPERIENCE:
- Education:
- HS Diploma or equivalent required.
- Associate or bachelor’s degree is preferred.
- Experienced individuals will be considered.
- Experience:
- B2B Collection experience in a fast-paced atmosphere.
- Microsoft office products (primarily Outlook and Excel).
- Phone System/Software experience is a must.
- SAP experience is a plus.
SKILLS AND PHYSICAL DEMANDS:
- Skills:
- Excellent customer service and communication skills written and verbal.
- Knowledge of Receivables and Collections procedures.
- Ability to prioritize and multitask is a must.
- Attention to detail and accuracy.
- Team player who takes ownership of personal duties as well as team goals.
- Good listening skills.
- Problem solving skills.
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
Job Function(s): Accounting and Finance
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets.
- Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
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