With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) reporting to the Cloud Solution Architect Manager you will enable mainly SMC (Small, Medium, and Corporate) customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customer (VOC)/partner across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various of architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft''s strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Solutions. You will own the customer engagements, including architecture, implementation, and production.
The candidate must have experience in customer-facing roles and success in leading in-depth technical architecture discussions with senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.
Key responsibilities include:
Fluent in reading, writing in Mandarin, Cantonese and English. Korean and Japanese are better to have. This position has to be in Taiwan. No exception and unable to apply from candidate who lives in outside of Taiwan.
Strong presentation skills
Leader role experience or any seniority required role experience is must to have.
Technical Expertise:
Azure Cloud Solution Architects should be experienced at implementing, automating, and troubleshooting Microsoft Azure Infrastructure solutions.
The Azure Cloud Solution Architect role requires knowledge and experience in a number of the following technologies/areas:
Azure Infrastructure as a Service (IaaS) core knowledge:
Other technical areas we look for real world demonstrated ability are:
Skills in the following technologies would be considered desirable and will be a candidate’s differentiator:
Additional qualification required:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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