Grab

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team:

Partner Engagement is to manage engagement with drivers. The team need to be able to create a quick wins and long term strategy to accelerate growth of rides thru the engagement plan and strategy. The team need to also have the muscle skills to execute the strategy in timely manner

Get to know the Role:

• Fully responsible on managing drives activities and events in order to increase drivers productivity and engagement level. Operating this will need discipline and expected to be strategic and understanding the potential area/ channel for acquiring potential drivers
• You will be growing Grab the already strong presence in your area
• You will maintain the customer both from drivers and passenger satisfaction level in your area

The day-to-day activities: 

• Accountable to create a plan and monitor the implementation from the plan
• Accountable for partner on-boarding, quality assurance, loyalty and retention
• Support City Manager to ensure high retention rate & increase partners LTV
• You will make sure our level of service quality to both Customer side is in exceptionally good stage to minimize complaints
• You expected to manage cost effectiveness/ efficiency against result
• You are expected to track spending on timely manner

Qualifications

The must haves:

• Good in written and spoken in both English & Bahasa
• Microsoft Excel, Microsoft PowerPoint, Microsoft Word
• Other systems & tools to help implementation and tracking
• Experience in strategy and consulting
• Able to make key business decisions or provide solid recommendations based on data & analytical thinking
• Self-starter and ability to work well in a fast-paced environment
• Passionate about the social mission and making a positive impact in emerging markets
• Minimum 1 or 2 years (including internship experience)

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.