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Job Description

Job Summary

At Zendesk, we create a service-first CRM company that builds powerful, customizable software to improve customer relations. We are growing our software engineering presence across multiple products.

We are looking for a Full-Stack Developer for our WFM solutions team to join us on this journey. You will be able to work in a dynamic, fast-paced, and innovative environment that values collaboration and personal growth. You will work on a multi-functional distributed team of technical architects, project managers, and developers within the Zendesk Professional Services organization.

What you'll be doing

• Thrive in a fast-paced environment by quickly adapting to changing priorities, technologies, and requirements.
• Collaborate with customers to understand business requirements, translating them into technical specifications and architectural designs.
• Collaborate with the team to create software solutions through brainstorming, designing, prototyping, and programming in an agile environment, ensuring timely project delivery.
• Be responsible for the proper execution of projects, from the design of the solution to its delivery.
• Write well-structured and well-tested code considering performance, reliability and scaling of our products.
• Improve and optimize the performance of our applications, maintaining a consistent focus on delivering high-quality code.
• Work with new technologies in a culture open to creative ideas.
• Work as part of our team on the creation of technical proposals and on the implementation of complex functionalities.
• Share standard methodologies, and promote continuous learning to improve the team’s capabilities.

What you bring to the role

Basic qualifications:

• 3 - 5 years demonstrated ability in a full-stack development role.
• Experience in server and client-side development with the ability to design solution architecture.
• Proficiency working with APIs and building integrations between diverse systems to create cohesive and efficient solutions.
• Great communications skills in English to collaborate with teams spread across the globe.
• A collaborative demeanor, contributing to an enjoyable work environment that promotes collaboration throughout the organization.

Preferred qualifications:

• Experience with some technologies from our tech stack.
• JavaScript, Typescript
• Node.js, Express
• React
• Jest
• Webpack
• AWS S3, EC2, ECR, DynamoDB
• MySQL
• Experience in scoping and estimating solutions to provide accurate and realistic project timelines.
• Comfort with ambiguity, ability to shift, and experience in a fast-paced work environment balancing multiple projects simultaneously.
• Experience working for a SaaS company.
• Experience with workforce management products such as forecasting, intraday scheduling, agent productivity tracking is a plus.
• Experience working with APIs of platforms in the WFM ecosystem such as telephony & HRIS is a plus.

Tech stack

• We write our code in TypeScript and run on Node.js while using Express as our web framework.
• We use various AWS services to run our workloads and store data.
• Our data are stored on MySQL.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to recruitingops@zendesk.com with your specific accommodation request.

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Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.