London Stock Exchange Group

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

Position Summary

The role of the Account Manager maintains deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities:

• Manages, retains and grows revenue, responsible for new business development and new sales
• Establishes strong, long-term customer relationships and cultivates new business opportunities
• Collaborates with account team and/or other business units where required and has oversight of all account activities
• Responsible for forecasting, keeps management in touch with business development activities in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal partners
• Acts as point of contact for the client, provides solution path to and from Service and attends to customer issues promptly as appropriate
• Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• Identify and work with the sales specialist team to provide information on Refinitiv solutions
• Maintains up to date product knowledge on all products and solutions
• Demonstrates skills in managing and handling sales across accounts and understanding the company’s product offering
• Drives overall customer satisfaction for assigned accounts
• Ad hoc sales-related duties, as required

Qualifications and Experience Required

• Strong understanding of bank customers and their business model and workflows
• Relationship building skills
• Strong Selling skills (identity, develop and articulate a complex proposition/consultative selling) and negotiation skills
• Strong ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving—ability to understand, articulate, structure and solve client needs
• Excellent Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with account team
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required throughout all levels within an organization

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.