Assurant, Inc.

Primary Job Accountabilities/

Responsibilities

The People Partner provides human resources support to managers and employees in designated segments in one or more US based Assurant Lines of businesses (LOB) Focusing on the employee experience, enabling business outcomes, and using data to help make solid business decisions.

The People Partner, in partnership with the People Business Partner, provides comprehensive and consistent coaching and counseling services to employees and managers on performance and conduct/behavioral related challenges; answering questions and listening to concerns about the workplace and jobs. The Partner will also work with the Business Partner to assist the LOB in identifying people and talent needs in the organization through the application of talent program and processes.

The People Partner may be involved in requests to investigate situations that may require investigation or have a sense of urgency to resolve. Those requests may come from employees, managers, Legal, the People Experience Center etc. In addition, the People Partner will proactively work with People Business Partners, managers & leaders in the People Experience center, providing insights and trends that impact the achievement of business results.

The feedback and coaching provided by the People Partner will model and reinforce the learnings of Success in Leading Employees to enable managers to leverage their discretion in judgment to determine the most appropriate course of action while continuing to focus on the employee experience. To this end he or she will promote The Assurant Way in their approach to policies, procedures, and practices to minimize risk to the company. 

Creating and maintaining strong relationships will be critical to success as the People Partner will serve as a key resource to managers and People Business partners. In this capacity the People Partner may provide training to managers on topics that will enhance engagement or provide greater insights into management of people resources to support business objectives. Relationships with the other COE’s in the People Organization such as Talent Acquisition and the People Experience Center, will be vital to the success of this role 

This role espouses the vision of the People Organization by:

Putting people first

Helping our employees realize their potential

Empowering our employees to do their best work

Embedding Diversity Equity and Inclusion in all that we do

Living The Assurant Commitments in all that we do

Job Responsibilities

1. The People Partner, focusing on the employee experience, provides proactive and reactive coaching and consultative human resources advice and services to all employees of Assurant in their designated business unit from intake to resolution. This coaching and advice is centered around and leverages the core learnings of Success in Leading Employees (i.e. StAR/StAR-AR, GROW) as they counsel on Performance Development and Performance Improvement situations. They will build and maintain strong working relationships with Managers and with the People Business Partners for their client group.

• Provides hiring & staffing assistance such as interviewing, assessing and selection to managers as needed. Including effective compensation management and development of job descriptions for needed positions.
• Works with managers in client group in their efforts around Employee Engagement that could include action planning, team meetings and follow-up to ensure closure on plans.
• Provides performance coaching and advice which may include participation in meetings with employees and managers.
• Provides advice on policy interpretation with the focus on advising managers to always use their judgment and discretion. The Partner will leverage the Success in Leading Employees information in their interactions with managers and promote the use of this information to the Managers.
• Provides education and training to managers as needed in areas such as FMLA, Union Avoidance, Wage and Hour, Accommodations etc. Collaboratively makes decisions about training needed by consulting with managers, Legal and/or People Business Partner.
• Performs consultation responsibilities to assist managers & leaders in the termination process whether a reduction in force or a voluntary or involuntary termination including participating in any termination meeting with employees.
• Facilitates the end-to-end process of the reduction in force in consultation with the People Business Partner and Business leadership. This will include the assessment of talent, notification to impacted associates and continued support to those employees after notification. 
• Performs more routine inquiries, research or investigation into issues raised by employees, managers, or other sources. 
• Participates in additional projects as identified by the People Organization leadership.

2. The People Partner leverages NeoCase/ ERIN, to document and manage the types of situations that come to them from managers and employees. The Partner will use multiple tools (Workday, Peakon, ERIN, etc.) to mine data for their client groups and use the analytics to drive performance in the organization. In addition, the Partner will recommend updates and suggestions to the content in the KnowledgeBase and in the analytics that will improve the content available to them and to the managers.

The People Partner will develop and maintain relationships with members of the People Experience Center team to expedite and ensure that employee and manager concerns or requests which have been escalated are responded to in a timely, consistent, and accurate manner as well as documented appropriately.

Required Experience, Skills, and Knowledge

Bachelor’s degree in a related area with 1 yrs. experience in an HR professional role or a minimum of 4 years’ experience in an HR professional role or managing people. Experience must include coaching and advising all levels of employees in areas such as performance, organizational change, employee engagement, working relationships.

Knowledge of employment law at the federal and state level (FMLA, ADA, FLSA, Title VII, EEO and other applicable employment related laws)

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/