Dexcom

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

We are looking for a Supervisor Customer Advocacy who will be responsible for the supervision of the complaint processing team and complaint processing systems within the framework of established policies, procedures, and compliance requirements. You will be responsible for the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, investigations and closure, corrective action, and preventive actions (CAPA), product investigations and maintenance of other related quality system records as required.

Where you come in:

• You will be directly supervising Complaint Specialists and caring out various supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• You will be interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems. 
• You will assess performance, give feedback, ensure timely rewarding, and motivate team members to secure professional development and employee engagement. 
• You will handle the overall direction, coordination, and evaluation of this area.
• You will provide direct supervision to individual contributors and/or support individual contributors/matrix reports.
• You will act as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems.

What makes you successful:

• You have effective verbal, listening, and written communication skills; 
• You have experience in Quality Assurance; 
• You have extensive experience with training and mentoring staff and development of training programs; 
• You can maintain and execute worldwide complaint handling, device reporting and product return processes, investigating complaints and determining root cause/corrective actions; 
• You have Strong computer database experience.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.