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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

Oracle CSS Customer Success Services

In CSS Customer Success Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

https://www.oracle.com/support/advanced-customer-services

Who are we?

CSS Customer Success Services (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-prem investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

Job Description

We are looking for a Functional Siebel engineer who will be responsible for Siebel Application Technical Lead will provide management oversight and hands-on expertise supporting Oracle Cloud implementation projects. The Technical Lead will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients.

In terms of technical skills:

Qualified candidates must have a BS or BA degree in Business, Technology, or an equivalent degree
Experience with integrations across ERP, SCM, and HCM applications on-prem- SaaS
10+ years of experience in Oracle ERP Integration Architecture/Development with at least 3 years of Oracle Integration Cloud (OIC)
Experience with Web Services (REST, SOAP, Oauth, SSL)
Experience with Oracle PaaS (Platform as a Service)
Report Development expertise in OTBI and BIP
Experience leading remote/offshore/nearshore teams
Excellent analytical and problem-solving skills
Strong written and verbal communication skills

For this position, we are looking for a creative, innovative, and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As an integral part of a global Organization, the Functional Siebel engineer will be working within an international environment with colleagues around the globe and contribute to global technology-driven initiatives or innovation programs for continuous service improvements.

As a Functional Siebel engineer in Oracle CSS you will

Act as Oracle Technical Lead on projects: leading the architecture, creating technical designs, and leading a team of Oracle Technical Applications Consultants (Integrations and Reporting). The role will be a mix between leadership and hands-on technical/functional guidance of projects.
Lead the definition of the technical components (Reports, Integrations, Conversions, and Extensions) and define the delivery approach
Provide hands-on leadership support via the development of prototypes and reference implementations
Manage the implementation of technical solutions in Oracle ERP Cloud Application modules to support functional business requirements
Provide guidance and advice to technical developers to help them improve their technical and professional skills
Review technical solutions and code to ensure adherence to best practices and to help team achieve industry-leading quality and performance of objects
Contribute to continuous Peloton delivery process improvements and intellectual property
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
Assess and analyze customers' business needs to make sure that Oracle solutions meet the customer’s objectives.
Assist customers in their overall Journey to Cloud.
Ensure Oracle cloud technologies are leveraged appropriately using best practices.
Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
Providing technical guidance on Oracle cloud and/or on-premise solutions to customers and other Oracle team members to underpin successful delivery.
Support solutions around multi-cloud and hybrid cloud setups.
Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
Maintain the Oracle Solution to make sure the customer demands and needs will be met. Platforms for Oracle solutions are on-premise, cloud, or hybrid running various workloads (application, middleware, database, and infrastructure).
Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
Actively lead and contribute to strategic programs and initiatives.
Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
To summary - helping to use and take the best advantage of all the value our company offers to our customers.

Job Requirements, Skills and Qualifications

+10 in delivering Oracle solutions and/or transformation programs ideally using cloud technologies.
Applicants are required to read, write, and speak English.
You may be required to deliver services both remotely or onsite depending on business requirements.
You have experience acting as a specialist, developer, or similar with cloud solution design, development and delivery.
You are proficient in designing and developing Oracle cloud solutions.
You have excellent analytical, problem-solving, and strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
You are an undergraduate or higher-level degree(s) holder or having an equivalent work experience will be considered too.
You have a positive, resilient, and creative attitude with an open and agile mindset in front of challenging situations.
Driven to take Innovative proposals and make them mature solutions.
You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
You think out of the box, and you are creative with solutions.
You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
You act as a positive influence on those around you and motivate others toward success.
You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.

About us

We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.