Smith & Nephew

Clinical Support Representative – VIC

Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

This role will provide clinical support to customers in VIC region, under guidance from the Territory Manager and direct line manager, and in line with sales and marketing strategies.

You will be the technical expert for CORI providing case coverage and account support for new and existing customers by training surgeons and hospital staff to technological proficiency. You will be a key player of the Orthopedics organisation as we focus on driving the adoption and utilisation of CORI for knee & hip arthroplasty. You will also identify leads and drive revenue in partnership with the Joint Reconstruction and Capital sales organizations in your designated territory and nationally.

What will you be doing?

• Provide exceptional clinical support to customers on products whilst maintaining a high level of product knowledge.
• Support surgical procedures in the hospital environment on a range of products on an ‘as required’ basis.
• Manage the clinical training and in-servicing schedule in alignment with the sales strategy.
• Enhance operating efficiencies including management of surgeon preferences and integration of warehouse and customer service initiatives.
• Ensure the appropriate execution of the shared calendar.
• Support the maintenance/ development of customer profiles/ preferences.
• Foster good teamwork, communication and execution across the state sales team.

What will you need to be successful?

• You must have proven experience in medical field/ theatre setting or tertiary qualifications in science or medical related discipline.
• Proven experience in the orthopaedic and/ or endoscopy field will be essential.
• Extensive understanding of orthopaedic and/ or endoscopy products and industry - technical terminology and clinical knowledge
• Good understanding of the operating theatre environment and surgical procedures
• Good understanding of the Australian public and private healthcare system
• A knowledge of selling skills
• Computer proficiency in MS Office

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

• Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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