Responsibilities :
Responsible for delivering post-sale services support, typically at customer sites. Provides services at the customer sites, including installation, maintenance and repair of devices and services to ensure that all function properly. Manage day to day services delivery execution, escalation management, generating reports, provide relevant data & data updates, and providing input and recommendations for enhancing Client satisfaction. Ensures customer satisfaction by working with COM to advise customers on preventive maintenance and configurations that may favorably impact performance.
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