Residential Assistant Manager: Front Office
Four Seasons Residence Club Aviara is looking for a Residential Assistant Manager. Are you passionate about hospitality and providing a warm, personalized welcome to Owners and Guests?
Our Brand Promise:
At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.
Our Promise To You:
To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.
What Makes Us Unique:
Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, Carlsbad offers miles of uncrowded beaches and some of the best golf courses in North America.
The Residence Club is located in the master planned community of Aviara, in the city of Carlsbad. Today, business travelers, families, friends and couples continue to flock to this destination. Combining unmatched Four Seasons service with the ultimate in style, comfort and attention to detail, the Residence Club offers the perfect accommodation for those who want to experience the very best amidst an idyllic setting. Our team is built on mutual respect, collaboration, excellent service and a passion for owner and guest experiences. Four Seasons provides employees with the same level of care that we give our guests and owners.
What We Expect:
Job Duties include but are not limited to:
Guest Services:
Provide a warm, personalized welcome to owners and guests and assist with their check-in and check out processes.
Handle VIP and special request, ensuring that all guests needs are met promptly and efficiently.
Maintain thorough knowledge of the Residence Club amenities, services and local attractions.
Team Leadership and Training:
Assist in the recruitment, training and supervision of the Front Desk, Operator and Guest Service Attendant teams, promoting a culture of excellence in guest service.
Supervise the consistency of Core Standards as it applies to the Guest Services Attendants and Guest Experience Concierge.
Schedule staff and complete payroll records in accordance with budgeted guidelines.
Reservation Management:
Work closely with Housekeeping and Engineering to insure timely room turns for our Owners and Guests.
Ensure the correct and consistent service techniques for check in, check out, and in villa orientations.
Utilize the computer systems in complex check in/out functions as well as reservations procedures, room blocking, changing housekeeping statuses, adjusting postings, adding notes, reading availability, etc.
Skills/Qualifications:
Ideal candidate will have:
We Offer:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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