ASM Global

POSITION: Director of IT & Production

DEPARTMENT: IT

REPORTS TO: General Manager 

FLSA STATUS: Salaried/Exempt

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Thunder Ridge Nature’s Arena has an excellent and immediate opening for a Director of IT & Production. This position is responsible for support of all technology functions on a day-to-day basis. This person will be responsible for identification, training, and support for all systems and applications needs of the Center’s staff and will serve as a liaison with the Corporate Technology Departments.

Essential Duties & Responsibilities:

• Staff and Resource Management
• Assists in the planning and implementation of additions, deletions, and major modifications to IT network.
• Daily management of technical staff
• Implements network security.
• Oversees the administration and maintenance of the company's entire infrastructure.
• Oversees the administration of the company's LAN/WAN
• Manages and develops upgrades to the company's telephone system.
• Oversees the administration and maintenance of computer stations and software.
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Responds to escalated help desk issues.
• Interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware, and other IT supplies.
• Ensures that company assets are maintained responsibly.
• Plan and oversee all video and audio production for large-scale live events including NFL and NBA beginning with pre-production through post production activities.
• Coordinate with management team to ensure all goals are met for each event.
• Maintain video operating head-end including researching and repair.
• Communication
• Effectively communicates relevant IT-related information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.

Knowledge, Skills & Abilities

• Minimum of 8 years' experience with the below technical competencies:
• Exchange Server, Active Directory, Dell PowerEdge, AS400, Kronos, Quest/Radiant Systems, 802.11a/b/g/n
• Nortel NSNA, CS1000, Nortel ERS55xx/8xxx, Cisco Nexus 7000, Cisco Mobility 3300
• Cisco ASR 1002, Cisco 5500 Wireless Controller
• College degree preferred in a related field, 8-10 years of direct experience in duties will be considered in lieu of the degree.
• Must have pervious experience with live, sporting and concert video production.
• Must have previous experience managing technical staff. 
• Must demonstrate technical knowledge of video and audio equipment.
• Must have experience and working knowledge of the following equipment: Ross Vision and Carbonite Switches, Click Effects Crossfire and Blaze, Daktronics VPlay, EVS stadium solution equipment, Clear-Com intercom equipment.
• Superior customer service & interaction skills.
• Exceptional communication skills.
• Ability to work nights/weekends/holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.