In line with Division objectives and under instructions/ guidance of a technical lead or manager, to provide technical support/administration of moderate to highly complex systems/databases/applications for internal or external customers ensuring high reliability and integration of projects.
University degree in IT / Engineering or equivalent experience
4-8 years of experience in a similar position in the same area, of which 1 year within the SWIFT environment
01 . Perform and control day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms and/or customisation to maintenance and upgrade projects.
02 . Resolve moderately complex problem management issues by investigating and devising solutions for systems/operations. May include installations, set-ups, error message, on line transactions, system/application status, testing solutions, operational procedures in accordance with the service level agreement.
03 . Interact with network services, software systems engineering and /or applications development in order to restore availability of services and/or identify root cause of complex problems.
04 . Ensure user satisfaction by providing preventive maintenance, troubleshooting and quickly resolving complex problems.
05 . Participate in system/network projects/enhancements by representing department and providing technical advise/solutions ensuring adherence to documented processes and procedures and risk mitigation efforts.
06 . May propose and lead the development of automation tools.
07 . May ensure environment testing and installation/upgrades and work with less senior team members to resolve problems.
08 . Define and implement recommendations complex issues in the area of either systems, or databases, or applications or a combination thereof.
09 . Review complex problem situations and identify preventive measures / improvements to processes, procedures or tools and implement these as required.
10 . In line with established procedures, help organising, co-ordinating and controlling the recurring output of less senior team members
01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy
03. Expands knowledge
Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
04. Bus Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
05. Builds and reinforces cust relationships
Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.
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