Posted: Feb 6, 2024
Weekly Hours: 40
Role Number:200537153
The AppleCare Online Content Development team is looking for a skilled manager to lead a technical writing team that is publishing a variety of global content across various channels. The role interacts with stakeholders across the business and requires superb collaboration, communication, organization and content production abilities. You will partner closely with content strategists, marketing, engineering and localization teams to meet the needs of a global audience and help develop new streams of content.
Key Qualifications
Description
Manage writers and relationships with designers and external vendors producing our content Look for ways to improve the team’s content and tools — keep raising the bar Monitor content metrics and customer feedback Give constructive feedback to your team and suggest ways to improve content Align with content strategists on editorial approach Execute against an editorial calendar for all initiatives and ensure that the content team completes tasks by agreed-upon deadlines Manage content projects and communicate editorial needs and updates to key stakeholders Incorporate SEO recommendations and work with localization teams to create global content
Education & Experience
Bachelor’s degree in technical communication, writing/composition, or similar field. Master’s degree preferred 5+ years of related experience Demonstrated track record of success managing a content team and working with multi-media content
Additional Requirements
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