University of Utah

Department 00335 - KUER Job Summary

KUER, NPR Utah is seeking a Donor Services Assistant to join its growing team of public media professionals. It is our fundamental belief that information and public engagement enrich a community. To that end, KUER 90.1 is intensely committed to building a community of world citizens through story and art, discussion and debate, sound and creativity.

Our work is driven by our public service mission: KUER enhances the lives of its audience with a blend of news, information and entertainment in an unbiased, non-commercial context and creates an ongoing source of service and support vital to community organizations.

This position will serve as the primary point of contact for station donors and listeners. Position responsibilities include, but are not limited to, responding to public inquiries, processing gift information, maintaining membership records and supporting the overall mission of the station. This position will work extensively in a donor database and applicants should be comfortable working with database. Our ideal candidate is an inclusive team member with the ability to build trust on their team and in the community we serve. The candidate should have a commitment to the station’s core values and have the ability to be mindful of the diverse voices and lived experiences in our community that broaden perceptions and find common ground.

Responsibilities

• Provide general customer service for KUER donors – including communication via phone calls, email and in-person.
• Monitors and responds promptly to donor phone calls and emails.
• Processes daily gift transactions via donor database.
• Comfortable working with new software, working knowledge in using Excel, Word and Google docs.
• Facilitates credit card decline phone calls/emails.
• Manages weekly processing and delivery of donor thank you letters and gifts.
• Maintains accurate and organized database records.
• Supports the planning and implementations of the fundraising campaigns, including spring, fall and other fund drives.
• May be asked to help participate to staff in-person events for the station.
• Excellent communication skills, including written and verbal.
• Follow all University of Utah charitable guidelines to ensure proper handling of donors and PCI Compliance.
• May provide assistance with running queries, reports and specific data work under the direction of KUER’s Manager of Data systems

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Two years data entry experience or equivalency (one year of education can be substituted for two years of related work experience).

Proficiency in the use of data entry equipment and demonstrated human relation and effective communication skills are also required. The hiring department may require a minimum typing ability.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Excellent verbal and written communication skills.
• Spanish or other second language preferred.
• Exceptional attention to details and ability to manage simultaneous time-sensitive projects.
• Demonstrated ability to work in both independent and collaborative settings.
• Ability to perform in both in-office and virtual/remote work settings.
• Ability to maintain confidentiality and professionalism while working with sensitive information.
• General understanding of public media and the station’s mission.
• Previous experience in communicating and working with diverse communities.
• Professional experience related to database management and customer service; non-profit experience preferred.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.