Mandarin Oriental Hotel Group

Head of Communications

We’re looking for a Maternity Cover for our Head of Communications to join our vibrant and dynamic Jewel in the heart of Mayfair.

Mandarin Oriental Mayfair, London is the newest jewel to be opening in Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

As the Head of Communications at Mandarin Oriental Mayfair, you will be responsible for:

• Support the development of a brand, PR and communications strategy to in line with agreed targets
• Driving brand reputation, establishing property positioning and visibility of hotels via all communications channels such as media, content, digital, consumer marketing and partnership activity.
• Overseeing all matters relating to media and public relations for the hotel and liaise with local media, in-house overseas media, colleagues, the general public and relevant stakeholders to drive positive publicity, awareness and to effectively handle media requirements.
• Overseeing all matters relating to media relations, advertising, collateral production and other marketing communications for both hotels.
• Develop local CRM strategy for MOMAY launch and beyond.
• Overseeing all social media channels strategy, promoting the hotel through positive and enticing content.
• Promoting the image of the hotel through positive publicity, suitable partnerships and appropriate awareness campaigns.
• Communicating with the MOHG Communications Offices and PR Agencies with a view of achieving properly positioned print and online media exposure.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Free meals on duty & uniform dry-cleaning services
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.