Applications Support Administrator (IT Senior Associate 2) - Provisional
Job ID
28011
Location
Central Office
Full/Part Time
Full-Time
Regular/Temporary
Regular
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GENERAL DUTIES
I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.
I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
IT Senior Associate
FLSA
Exempt
CAMPUS SPECIFIC INFORMATION
The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications, identifies and develops new technologies that advance the University's core mission, operates and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk, and manages the processes that safeguard the University’s IT assets and maintaining the security posture by operating the CUNY Security Operations Center (SOC). Additionally, CIS develops disaster recovery plans for business continuity, supports the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 25 colleges, and provides strategic and operational IT leadership across all CUNY campuses.
Reporting to the Academic Collaboration Technology Applications Support Manager, the Applications Support Administrator will be responsible for managing the resolution of application and platform issues that arise, handling the implementation, integration, and production support of multiple on-prem and cloud-based applications and platforms used to support the University's academic and administrative communities. This is a hands-on production support and software applications troubleshooting role, which will require strict adherence to ITIL support processes, applying best practices in the areas of Incident/Problem/Change/Release Management. The role requires collaboration with internal and external partners including system owners as Development Teams, BAs, Project Managements, Platform and Quality Assurance teams, and end users. The incumbent will oversee the installation and maintenance of software applications to streamline business operations.
Key responsibilities include, but are not limited to the following:
NOTES:
MINIMUM QUALIFICATIONS
This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS
Preferred:
The ideal candidate will demonstrate or possess:
COMPENSATION
The salary is $99,599.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:
https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=28011&PostingSeq=1
Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers
CLOSING DATE
Open until filled.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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