It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our seven company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive & Optimistic and Customer Obsessed. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.
The Intercom Creative Studio is looking for a Senior Principal Designer to lead the team in creating inspiring, boundary pushing, world-class design work. This is an individual contributor who will work directly with the Chief Executive Officer, Head of Design, and Creative Director to deliver the highest quality design and creative work across various key initiatives and projects.
The ideal candidate will present a robust portfolio of quality design work that shows an emphasis in experimental design, typography, and real-world applications. This person’s work should pull inspiration from a wealth of artistic references and styles and should have an expertise and passion for art history with an ability to recognize and reference great artistic eras, influences, and figures.
The candidate should have a wealth of boundary-pushing visual design experience, an obsession with sweating the finer details of design, ability to art-direct towards brand accurate execution, a driving ambition for creative quality, and will lead the team through unparalleled work ethic, optimistic outlook, and unrivaled design work.
This person knows what great looks like, has great aesthetic tastes, and has a signal on what others are doing in the creative/tech/saas space.
This person should be articulate in presenting their ideas, confident in their approach, and passionate in their interactions and execution. They should also be empathetic, kind and approachable with a willingness to work with others and a desire to build a strong creative culture within the team.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
The base salary range for candidates within the San Francisco Bay Area is $195,500 - $264,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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