Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.
The Customer Success Systems Engineer plays is an important role in Veeam’s customer success and retention efforts. This candidate will work remotely with our customers, as a post-sales systems engineer providing technical product and best practices guidance to ensure our customers maximize the value of their Veeam purchase. The ideal candidate will be naturally collaborative, articulate, with experience across different Veeam products in a technical role and be motivated by maximizing customer success and outcomes.
Responsibilities
- Conduct virtual customer meetings, product demonstrations and configuration health reviews
- Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value
- Collaborate with customers/partners and internal Veeam teams to ensure understanding and success of the customer’s technical requirements
- Assist with the continued education and enablement of colleagues with ongoing product changes and technology advancements
- Accurately document pertinent information found or discussed into internal notes
- Work closely with internal Product Management to provide customer feedback and articulate feature requests
- Travel up to 20% for internal meetings or customer meetings
Requirements
- Experience with Veeam products in a technical role
- Experience with virtualization technologies such as VMware and Hyper-V
- Industry-based experience in storage, network and/or cloud-based technologies strongly desired
- Experience working with monitoring tools and frameworks strongly desired
- Experience in data life-cycle management strongly desired
- Experience in customer-facing roles strongly desired
- Knowledge of deployment of software solutions into complex environments
- Deep level understanding of Veeam and/or similar technologies/backup methodologies
- Deep level understanding of virtualization technologies
- VMCE certification preferable
- Other Industry relevant professional certifications are desirable
- Excellent verbal and written communication skills; must be able to articulate technical concepts in writing as well as present to groups in person or remotely
- Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
- Ability to adapt to changes in roles and responsibilities
- Excellent time management skills required
Benefits
- A competitive mix of salary and generous benefits package which includes life insurance and a premium healthcare program for you, one adult dependent, and all your children
- Extra benefits: meal tickets worth 35 RON per working day and a pension scheme for your future financial security
- The benefits platform: a monthly budget that you can spend on whatever enriches your life – think travel, sport, wellness, education, or language classes, to name a few
- Excellent career opportunities: professional training and education with access to the digital library Bookster, training courses and conferences, and around 20.000 resources dedicated to improve your skills and build on your talents
- Employee Resource Groups. Our dedicated Veeamers form networks such as Women in Green and our Inclusion ERG. Our groups offer both a safe space to have open conversations, learning resources, and access to exclusive events
- Volunteering days! You will enjoy 24 additional paid hours to give back to the community. Previously we’ve contributed to building animal shelters, cleaning mountains, and planting trees, among others causes close to our hearts
- Wellness programs. It’s important to us that our Veeamers feel their best, and our programs focus on work-life balance, as well as physical, mental, and nutritional wellbeing
- More days off. The length of your tenure at Veeam is rewarded with additional vacation days for you to take and focus on what really matters to you.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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