TikTok

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The LIVE Operations team is obsessed with everything to do with TikTok LIVE. Our focus is to continually champion and optimize TikTok LIVE through working with creators to ensure a creative, fun and safe space for all of our users.

We are seeking a passionate and experienced Community Manager to join our team. As a Community Manager, you will play a pivotal role in fostering engagement, building relationships, and enhancing the overall experience for our creator community. You will be responsible for interacting with our creator, and executing strategies to drive community activeness and engagement.

Responsibilities:

• Actively engage with creators on Discord
• Foster a positive and inclusive atmosphere within the community by moderating discussions, resolving conflicts, and addressing concerns effectively.
• Initiate and participate in conversations, polls, and Q&A sessions to maintain a strong connection with our audience.
• Collaborate with content creators and streamers to develop engaging and relevant content for the community.
• Schedule and coordinate live streaming events, tournaments, and special activities to keep the community entertained and involved.
• Serve as the primary point of contact for community inquiries, feedback, and suggestions, and ensure timely responses and resolutions.
• Monitor community metrics, engagement levels, and sentiment analysis to identify areas for improvement and optimization.

Qualifications

Minimum Qualifications

• Experienced in using Discord
• Fluent German is required to communicate with German creators
• Deep understanding of how to motivate and activate a group of creators using Discord tools and functionalities.
• Proficiency in social media management tools, analytics platforms, and content creation software.

Preferred Qualifications:

• Bachelor's degree or above
• Minimum 2 years of working experience in community management, preferably within the gaming or esports industry.
• Proficiency in any other European language
• Flexibility to work evenings and weekends as needed to accommodate live events and community activities.
• Excellent communication and interpersonal skills with the ability to interact effectively with diverse audiences.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.