Amazon Mexico team is looking for a PM to coordinate day-to-day operations and lead several projects in the complex and exciting Delivery Experience space to support Mexico fast-paced growth.
This role will lead key strategic projects end to end regarding Delivery Experience for Amazon MX and will work with central teams, transportation, customer service and tech teams to execute the projects.
Key responsibilities:
Continuous Improvement:
Own Delivery Experience project execution end to end. Define and monitor metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy. Function as a main point of contact for escalations, coordinating multi-functionally to provide advice, implement solutions, and monitor resolution for Delivery Experience topics.
Project Management:
Standardize processes across different business units and align recommended processes with tech teams. Support other supply chain initiatives.
We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!). S/he should be a self-starter that thrives in ambiguity, with the ability to influence multi functionally, and the willingness to roll up sleeves to operate in a dynamic environment. The ideal candidate is someone with a demonstrated history of successfully owning and managing complex problems, engaging with cross-functional teams and numerous stakeholders.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX